Business Operations Regional Support Specialist - Spectrum Reach

Spectrum • Charlotte, NC

136d

About The Position

Spectrum Reach helps local businesses grow through the best content, insights, products, and people that connect advertisers to their intended audiences across TV, apps, social, and other media platforms. The Business Operations Regional Support Specialist plays a key role to Spectrum Reach by ensuring compliance and integrity of our Client accounts, analyzing and mitigating credit risk, and acting as a point of contact for Finance related support to our internal and external partners.

Requirements

• Analytical, critical thinking to navigate making informed credit risk decisions and multiple systems
• Ability to effectively organize and prioritize
• Provide strong customer service to clients and sales teams across the footprint
• Ability to work collaboratively and independently; highly motivated and detail-oriented
• Ability to work under pressure and meet deadlines
• Ability to demonstrate superb follow through
• Proficient in Microsoft applications

Nice To Haves

• Ability to communicate orally and in writing in a clear, straightforward and professional manner
• Familiarity with the advertising industry

Responsibilities

• Ensures a positive customer experience through the handling of support requests via email, chat and phone
• Mitigates company risk by analyzing business credit worthiness and managing exposure through the review of customer accounts
• Enforces company compliance and data integrity through the evaluation and approval of new client contracts
• Supports related business initiatives

Benefits

• Comprehensive pay and benefits package that rewards employees for their contributions to our success
• Support for all aspects of employee well-being at every stage of life

What This Job Offers

• Industry: Telecommunications
• Education Level: Bachelor's degree