Business Operations Principal - Pro

Kraken

95d

About The Position

As a Business Operations Principal at Kraken, you will play a pivotal role in driving operational clarity and cross-functional execution within the Pro business, which encompasses Spot Trading, Margin, Derivatives, and Exchange & Infrastructure. This position is designed for someone who thrives in ambiguity and can connect the dots across various teams while balancing strategic initiatives with hands-on execution. You will collaborate closely with Pro leadership and colleagues from Product, Engineering, Compliance, Legal, Finance, and more to turn vision into actionable results.

Requirements

• 5–7 years in BizOps, Product Ops, Strategy, Consulting, or similar high-leverage roles with measurable impact.
• Strong project management skills with the ability to bring structure to ambiguity and drive initiatives from 0 → 1.
• Comfortable with data and able to interpret dashboards, KPIs, and financial/operational metrics.
• Excellent communication skills adaptable across various audiences.
• Highly organized, detail-driven, and biased toward follow-through and execution.
• Self-starter who creates roadmaps when none exist.
• Experience collaborating across product, engineering, compliance, legal, finance, and marketing.
• Belief in Kraken’s mission to accelerate financial freedom and inclusion through crypto.

Responsibilities

• Build operating rhythms, reviews, and forums that keep the Pro org aligned and focused on priorities.
• Lead and deliver cross-functional projects that are critical to Pro’s success.
• Support leadership in decision-making by framing issues, tracking KPIs, and surfacing gaps or risks early.
• Maintain systems for reporting, business reviews, roadmap coordination, and cross-team initiatives.
• Partner with leadership to scope and stand up new initiatives in Spot, Margin, Derivatives, or Infrastructure.
• Contribute to high-impact materials such as exec updates, all-hands, and strategic memos.
• Act as the first line of intake for inbound requests, triage them effectively, and ensure accountability for follow-through.
• Identify bottlenecks in operations and propose improvements for more efficient scaling.

What This Job Offers