Business Operations Manager, GREF | Regional Portfolio Management (RPM) – AMER

Amazon•Arlington, VA

About The Position

The Global Real Estate and Facilities (GREF) team provides real estate transaction expertise, business partnering, space & occupancy planning, capital investment program management and facility maintenance and operations for Amazon’s corporate office portfolio across multiple countries. We partner with suppliers to ensure quality, innovation and operational excellence with Amazon’s business and utilize customer driven feedback to continuously improve and exceed employee expectations. The Business Operations Manager will work on innovative and high-impact business projects, working with our internal business partners, industry experts and strategic vendors to further foster innovation while delivering renowned solutions across our campus. This position will support the RE&F Regional Director’s and their team’s by making the business more efficient and drive best practices across our diverse lines of business. The optimal candidate is an experienced and engaging professional who will excel within an entrepreneurial culture – providing vision, leadership, and communication – not afraid to dive deep into details and take ownership. They should also understand the nuance of being approachable, while at the same time consultative– providing direction/recommendations and fostering transparent relationships. The candidate must be able to balance frugality with creativity in offering solutions and approach problem-solving with an emphasis on root cause. An ideal candidate is able to navigate high level of ambiguity and demonstrate a bias for action, taking calculated risks in a fast-paced environment.

Requirements

Bachelor's degree in Management, Business Administration, Economics, Engineering, or Marketing
5+ years of program or project management experience working in real estate, facilities management, or space planning
Demonstrated knowledge of supplier protocol, financial analysis and budget processes, contract administration and proposal process, procurement principles, vendor quality and productivity criteria

Nice To Haves

Experience using strong customer service, communication, and interpersonal skills
Experience demonstrating strong analytical abilities and confidence in the use of data
Experience collaborating and influencing multiple teams across multiple organizations
Experience working independently with minimal supervision
Experience in the areas of implementation, information, and service provider relationships
Organizational and/or entrepreneurial experience
Proven analytical experience
Demonstrated ability to influence change

Responsibilities

Establish and own the end-to-end business rhythm, incorporating finance, corporate and RE&F global activities.
Oversee the preparation for, and facilitation of, monthly business review meetings, highlighting financial variances and business performance against key initiatives.
Develop and publish quarterly business review presentations.
Facilitate monthly leadership team meetings to ensure the agenda is enabled via tight and effective sessions.
Steward the annual planning process, forums and commitment establishment.
Manage team reporting tools to track progress against regional commitments.
Lead cross team projects to ensure regional and business alignment on key strategic RE&F initiatives.
Represent the region with partner groups as required to drive business initiatives, ensure regional perspective is represented, and needs/asks are communicated.
Own and drive deployment of selected regional programs or initiatives, as identified by the Puget Sound Regional Director, working either with delegated authority or via strong influence. Convene and manage remote teams, where needed, in order to drive execution of assigned programs and initiatives.
Serve as the primary point for control and aggregation for vendor performance management tracking, assessment, and feedback
Maintain cross regional peer connections
Manage department T&E and controllable line items within budget.

Benefits

Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits.

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