Business Operations Manager - Digital Media & AdTech - Global Business Solutions - New York

Tiktok•New York, NY

60d•Onsite

About The Position

We are looking for a talented Business Operations Manager to join our team in New York. This role will own strategic program planning, management and execution across a select portfolio of North America-based Key Accounts in partnership with Key Account Leads/Directors, cross-functional partners and clients. The ideal candidate is a strategic operator who thrives at the intersection of sales and business operations, playing a critical role in enabling our sales teams and driving revenue growth by leading the development of scalable infrastructure and effective enablement initiatives. This candidate is a builder at heart-deeply passionate about cross-functional program management and skilled in strategic planning and complex program delivery that leads to measurable business outcomes. Success in this role requires the ability to navigate across time zones and cultures, while bringing a mindset grounded in client-centricity, operational excellence, and results-driven execution.

Requirements

At least 3 years of experience in strategic program management in AdTech, digital advertising or programmatic media, with demonstrated success managing complex cross-functional projects
Must be willing to work in New York, NY.

Nice To Haves

Proven excellence in project management with experience in cross-functional team collaboration
Prior experience working with Sales Teams in AdTech demonstrating a strong understanding of consultative selling processes and strategies for driving media investments
Strategic thinking, business planning capabilities, and analytical skills
Outstanding communication skills with a proven track record of influencing stakeholders and move teams to action
Client-centric mindset with ability to work effectively across time zones and multicultural environments while thriving in fast-paced settings
Results-oriented approach with strong attention to detail and commitment to operational excellence
Experience building content or enablement materials for regional or global sales organizations

Responsibilities

Lead program planning, management, and delivery of global strategic projects and programs for TikTok's North America based clients, with a focus on ROI maximization and growth
Create compelling GTM sales collateral and program materials to drive program awareness and engagement
Own client program tracking, reporting, and budget management, ensuring effective program delivery, utilization and finances
Partnering with our sales team, establish strong external relationships with our clients, acting as primary program operations and delivery contact for our strategic partnerships
Serve as cross-functional liaison providing operational guidance to internal partners spanning creative, content, measurement, research, product, and finance
Lead process improvements and new initiatives to elevate Business Operations team effectiveness, including optimizations of systems and business tools
Analyze data and insights to inform strategic program plans, defining key objectives/KPIs and identifying growth opportunities

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