Business Operations Manager

The Priceline Group (Nasdaq: Pcln) • Norwalk, CT

263d • $135,000 - $165,000 • Hybrid

About The Position

The Business Operations Manager will report directly to the Director of Enterprise Security and ensure that the Booking Holdings Group Security Office functions effectively and efficiently. This role is crucial in delivering what brand security teams expect from the central security function, overseeing budget setting and review processes, and collaborating with key team members involved in procurement and architecture. The Business Operations Manager will drive end-to-end programs in the security space, including recurring annual activities, tooling implementation, and metrics gathering. Additionally, they are responsible for organizing virtual and in-person gatherings with Booking Holdings brands security teams and other key stakeholders, ensuring smooth coordination and communication across different groups. To thrive in this position, the candidate must be highly organized, experienced in project management, and passionate about ongoing process improvement through leveraging technology. A basic understanding of Information Security, Privacy, and Risk Management concepts is essential for successful collaboration with Subject Matter Experts and driving security programs to completion.

Requirements

• Bachelor's degree required as well as over 5 years of experience managing budgets and operations in a federated environment, with strong project management skills; PMP certification preferred.
• Foundational knowledge of Information Security, Privacy and/or Risk Management.
• Familiarity with security industry standard frameworks, including NIST CSF.
• Budget management expertise preferred.
• Effective communication in large groups; strong influencing skills across brands; strong written communication skills.
• Solid understanding of the department and able to connect the dots towards the wider business.
• Able to identify gaps and issues within multiple processes and able to propose proper solutions.
• Demonstrated ability with time management skills with ability to handle multiple priorities.
• Highly motivated and committed, with a strong focus on work quality and attention to detail.

Responsibilities

• Drive programs to completion by defining and communicating detailed roadmaps for execution and establishing clear metrics, such as KPIs, for success.
• Effectively communicate progress to stakeholders during program execution and escalate issues when necessary to ensure timely resolution.
• Perform analyses on end-to-end processes and activities within the security domain, recommend optimizations, and design processes to close identified gaps in the Booking Holdings Group Security Office.
• Organize key activities, such as CISO summits and CISO operating committee calls, to connect security teams across brands, ensuring that agendas are relevant, participants are correctly identified, and logistics are appropriately managed.
• Establish and maintain communication channels with all relevant stakeholders, including CISOs, GIA, BHI R&C, and others.
• Own the budget management process for BHI Security, ensuring effective governance, collaborating with support functions like FPA and Procurement, and driving process improvements while producing actionable reporting.

Benefits

• Competitive health and wellness benefits
• Tuition reimbursement
• Fitness reimbursement
• Discounts
• Annual bonus eligibility
• Equity grant eligibility

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree