Business Operations Manager
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About The Position
The Manager of Business Operations Role at Lumen is a pivotal position within the Systems Transformation team, responsible for directing a small to medium cross-functional team that focuses on system migration support, maintenance, enhancements, automation, configuration, and robotics for the Enterprise Delivery & Operations organization. This role is essential in ensuring that the systems used within the organization are efficient, effective, and aligned with business priorities. The manager will coordinate with key internal business and IT/SP&T partners to define and manage system business priorities and requirements, ultimately driving system usability and performance. Key activities for success in this role include establishing a consistent intake and prioritization process for all enhancements and defects across the Enterprise Delivery & Operations organization. The manager will partner with SP&T teams to prioritize and deliver solutions, creating an environment focused on performance excellence. This involves facilitating a collaborative environment that encourages foundational feature development and fostering a culture of continuous improvement. The manager will drive efficiency and effectiveness by utilizing best practices and processes to improve competencies and develop team members. Additionally, the role requires managing a high-performing team that employs best practices and standardizes frameworks to maximize efficiencies. The manager will also be responsible for driving effective requirement gathering, feature creation, and development management practices to ensure results-focused rigor. Other duties may be assigned as necessary, reflecting the dynamic nature of the role and the organization.
