Business Operations Manager (TPM), Data Center Learning

Amazon • Seattle, WA

11d

About The Position

AWS Infrastructure Services owns the design, planning, delivery, and operation
of all AWS global infrastructure. In other words, we're the people who keep the
cloud running. We support all AWS data centers and all the servers, storage,
networking, power, and cooling equipment that ensure our customers have
continual access to the innovation they rely on. We work on the most challenging
problems, with thousands of variables impacting the supply chain — and we're
looking for talented people who want to help.
Data Center Learning (DCL) provides technical training and learning resources to
the 20,000+ member Data Center Community (DCC), enabling builders to develop the
skills needed to operate and maintain AWS's global data center infrastructure.
We're seeking a strategic and experienced Technical Program Manager to serve as
Business Operations Manager for Data Center Learning, reporting directly to the
Sr. Manager of Data Center Learning.
The Business Operations Manager will drive operational excellence across DCL by
establishing and managing our business rhythm, partnering with finance and
cross-functional teams, and leading strategic initiatives that enable DCL to
scale training delivery and impact. This role requires deep technical fluency to
effectively manage programs spanning domains from electrical systems, mechanical
infrastructure, IT hardware operations, and safety and security procedures. This
role requires someone who can balance strategic thinking with tactical
execution, navigate ambiguity with confidence, and build transparent
relationships across diverse stakeholder groups.
The optimal candidate is an experienced and engaging professional who excels
within an entrepreneurial culture providing vision, leadership, and
communication while diving deep into details and taking ownership. You must be
able to understand and translate complex technical requirements from subject
matter experts across DCC teams into actionable business plans and resource
allocations. You should be approachable yet consultative, offering direction and
recommendations while fostering transparent relationships. The ideal candidate
balances frugality with creativity, approaches problem-solving with an emphasis
on root cause, and demonstrates bias for action in a fast-paced environment.

Requirements

• 5+ years of technical product or program management experience
• Experience managing programs across cross functional teams, building processes and coordinating release schedules
• Experience conveying complex technical concepts to both technical and business audiences
• Experience communicating clearly and concisely with leadership, stakeholders, and cross-functional teams
• Experience with business rhythm management including MBRs, QBRs, and operational planning cycles.

Nice To Haves

• Experience in data center engineering or operations
• Experience managing training/learning related projects or programs
• xperience in data center engineering or operations
• Experience in data centers, infrastructure service providers, or related technology companies
• Experience collaborating and influencing multiple teams across multiple organizations
• Experience with analytical tools and ability to dive deep into metrics and reporting
• Experience delivering technology products or services in a high growth environment

Responsibilities

• Establish and own the end-to-end business rhythm for Data Center Learning, incorporating finance, DCC, and AWS Infrastructure activities.
• Develop working backward plans for business reviews including Quarterly Business Reviews (QBRs), Operational Planning (OP) cycles, Monthly Business Reviews (MBRs), and Weekly Business Reviews (WBRs).
• Manage the DCL business rhythm calendar, establishing a timeline of events 12-18 months in advance.
• Oversee preparation for and facilitation of monthly and quarterly business review meetings, highlighting financial variances and performance against key initiatives.
• Steward the annual planning process, forums, and commitment establishment.
• Manage DCL goals and commitments, driving timely updates and developing monthly/quarterly review documents.
• Establish and maintain high standards for goal tracking and reporting and maintain team reporting tools to track progress against commitments.
• Partner with finance to ensure accurate headcount and budget reporting.
• Review and analyze bottoms-up headcount plans during OP cycles, making recommendations to adjust plans when appropriate.
• Manage department travel and expense (T&E) and controllable line items within budget.
• Own and drive deployment of selected programs or initiatives as identified by the Sr. Manager of Data Center Learning.
• Partner with peers across Data Center Learning to translate complex infrastructure operations requirements into training program roadmaps and resource plans.
• Orchestrate complex, multi-stakeholder projects and manage ambiguity across ad-hoc requests.
• Drive data-driven decision making by building dashboards and analytics that correlate training completion rates, certification levels, and operational metrics (incident rates, MTTR, availability targets).
• Establish and maintain robust project tracking systems and prioritization frameworks.
• Communicate at all levels, including with Executive Management across Global Data Center Operations.

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed