Business Operations Manager, NA Key Accounts

Tiktok • New York, NY

83d

About The Position

As a Business Operations Manager, you will report to the Director of Business Operations and play a key role in project and program management, supporting the NA Key Accounts department in achieving its business goals. You will turn complex information into actionable plans, manage projects that exceed stakeholder expectations, and deliver best-in-class service to both internal and external clients. The ideal candidate has a strong understanding of digital media and advertising (prior experience a plus) and is passionate about cross-functional program and project management. You thrive in fast-paced, ambiguous environments, are intellectually curious and creative, and are motivated by solving problems, collaborating across teams, and driving measurable impact.

Requirements

• Strong understanding of digital media and advertising
• Experience in project and program management
• Ability to turn complex information into actionable plans
• Strong analytical skills to track program progress using metrics
• Excellent organizational skills for managing meetings and events
• Budget management experience

Nice To Haves

• Prior experience in a similar role
• Experience working in fast-paced, ambiguous environments
• Creative problem-solving skills

Responsibilities

• Oversee the administrative and operational needs of the department
• Track program progress using metrics and analytics, ensuring clear visibility on milestones, dependencies, and outcomes
• Provide assistance to executives for organizing and executing key meetings and client engagements
• Plan and execute all-hands and weekly team meetings including agenda planning, logistics, presentation content support
• Provide logistics and procurement support for team functions, collaborative events across the sales organization
• Manage team budget and quarterly budget allocation planning including the tracking of ongoing expenses across the department
• Own and continuously improve the program execution framework, collaboration workflows, and tools. Constantly find ways to optimize the way we run programs in a data-driven manner.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Broadcasting and Content Providers
• Number of Employees: 5,001-10,000 employees