Business Operations Manager - Donated Goods (1868)

GOODWILL SOUTH FLORIDA•Miami, FL

37d

About The Position

The Business Operations Manager plays a critical role in supporting the operational effectiveness, strategic initiatives, and performance management of the Donated Goods Retail division. This position serves as a central project and analytics resource for division leadership, driving cross-functional initiatives, managing operational projects, and delivering actionable insights through data analysis and reporting. Working closely with Directors, Managers, and the Vice President of the division, the Business Operations Manager helps translate strategy into execution, improves operational processes, and supports new business initiatives that advance the organization’s mission and financial sustainability.

Requirements

Bachelor’s degree in Business Management, Operations, Analytics, or a related field.
Minimum of five (5) years of experience in operations, business analysis, project management, or a related role.
Demonstrated knowledge of operational processes and procedures in a retail, nonprofit, or multi-site environment.
Strong organizational, communication, and interpersonal skills.
Proven ability to analyze data and translate findings into actionable insights.
Must be fluent in English.
Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to present information and respond effectively to questions from employees, vendors, and leadership.
Ability to communicate clearly and professionally via phone, email, and in meetings, and resolve issues on time.
Strong working knowledge of ERP systems.
Proficiency with Business Intelligence and reporting tools, including Power BI.
Working knowledge of database systems and data structures.
Advanced proficiency in Microsoft Office applications, particularly Excel; working knowledge of Word, Outlook, Teams, and PowerPoint.
Ability to learn and adapt to new systems and technologies.
Problem Solving - identifies and resolves problems promptly, develops alternative solutions, and uses reason even when dealing with emotionally charged topics.
Communication and customer services - Ability to read, write, and communicate effectively in English. Use terminology that is appropriate to the intended audience. Edits written work for spelling and grammar. Speaks clearly so others can understand. Demonstrates the ability to listen to and understand information and ideas presented through spoken words and sentences and to request clarification when needed.
Ethics - Maintains high standards of ethical conduct, exhibits honesty and integrity, and refrains from theft-related, dishonest, or unethical behavior. Works with integrity and maintains confidentiality. Treats people with respect, keeps commitments, inspires the trust of others, works with integrity and ethics, and upholds organizational values.
Planning and Organizing - Prioritize work activities, use time efficiently, and develop realistic action plans.
Job Commitment - Accepts responsibility and demonstrates responsible behavior, initiative, and tenacity; Works with minimal supervision and is dependable.
Professionalism - Adheres to all corporate policies and procedures, including occupational safety and health policies, and promptly responds to management directions. Maintain a professional demeanor with participants, staff, and other professionals. Project a positive image of Goodwill. Reacts well under pressure and accepts responsibility for own actions. Follows through on commitments.
Work Quality - Demonstrates accuracy, completeness, and neatness. Seek opportunities to enhance and promote quality. Applies feedback to improve performance. Monitors own work to ensure quality.
Quantity of work - Produces work assigned by the manager efficiently and in a timely manner.
Attendance/Punctuality - Report to work as scheduled and on time and remain on the job throughout regular work hours. Notify supervisor of lateness, absence, or if an urgent reason for leaving work arises. Commit to working long hours when necessary to reach goals; complete tasks on time or notify your supervisor of an alternative plan.
Teamwork - Works and interacts with others to accomplish overall group goals; solicits feedback to maximize results.
Safety and Security - Observe all safety and security procedures; report any safety deficiencies to your immediate supervisor. Uses equipment and materials properly. Knows what Material Safety Data Sheets (MSDS) are and where they are stored.
Personal Characteristics—Dress in appropriate business attire. Conduct yourself professionally. Take initiative. Be dependable and accurate, and take pride in your work.
Cost Consciousness: Works within approved budget; develops and implements cost-saving measures; contributes to profits and revenue; conserves organizational resources.
Diversity—Shows respect and sensitivity for cultural differences, educates others on the value of diversity, promotes a harassment-free environment, and builds a diverse workforce.
Interpersonal Skills – Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
Judgment—Displays willingness to make decisions; exhibits sound and accurate judgment; Supports and explains reasoning for decisions; includes appropriate people in the decision-making process; makes timely decisions.
Leadership – Exhibits confidence in oneself and others; inspires and motivates others to perform well; effectively influences the actions and opinions of others; accepts feedback from others; gives appropriate recognition to others. Must be highly reliable and able to carry out tasks autonomously and collaboratively.
Motivation – Self-motivated and a self-starter. Sets and achieves challenging goals; demonstrates persistence and overcomes obstacles; measures oneself against a standard of excellence; takes calculated risks to accomplish goals. Persistent and results-oriented.
Strategic Thinking: Develop strategies to achieve organizational goals, understand the organization's strengths and weaknesses, analyze the market and competition, identify external threats and opportunities, and adapt strategy to changing conditions.
Physical Demands - The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.
While performing the duties of this job, the employee is regularly required to sit for extended periods. The employee must frequently use hands to finger, handle, feel, and talk or hear. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 20 pounds. Specific visual abilities required for this job include close vision, distance vision, color vision, depth perception, and the ability to adjust focus.

Nice To Haves

Experience in a nonprofit, donated goods, retail, or mission-driven organization.
Formal project management experience or certification (PMP, Lean, Six Sigma, or similar).
Bilingual (English/Spanish) highly desirable.

Responsibilities

Serve as project manager for assigned Donated Goods Retail initiatives, ensuring projects are scoped, planned, executed, and completed within established timelines.
Track milestones, risks, and deliverables; proactively identify and resolve issues to keep projects on schedule.
Prepare project updates, documentation, and post-implementation reviews for leadership.
Act as a liaison between Donated Goods Retail and internal departments such as Finance, IT, HR, Marketing, Transportation, and Facilities.
Coordinate workloads, timelines, and dependencies to ensure effective collaboration and timely project completion.
Develop, maintain, and enhance operational reports and dashboards using Power BI, WESA, Excel, and other business intelligence tools.
Analyze operational data to identify trends, risks, opportunities, and performance gaps.
Provide data-driven insights and recommendations to Directors and Managers to support decision-making.
Support the evaluation and execution of new business initiatives in partnership with Donated Goods leadership.
Identify opportunities to streamline processes, improve efficiency, and standardize best practices across the division.
Assist with documentation of operational procedures, workflows, and performance standards.
Manage relationships with assigned vendors, including coordination, issue resolution, and performance monitoring.
Partner with the Administrative Assistant to ensure divisional administrative, clerical, and reporting responsibilities are completed accurately and on time.
Prepare presentations, reports, and materials for leadership meetings.
Clearly communicate project status, analytical findings, and recommendations to diverse audiences.
Perform other duties and special projects as assigned by the Vice President of the division