Business Operations Manager - Community Health

Inova Health System

1d • Onsite

About The Position

Inova Health is looking for a dedicated Community Health Business Operations
Manager to join the team. This role will be on-site, full-time day shift from
Monday - Friday, 8:30 a.m. - 5:00 p.m.

The Community Health Business Operations Manager directs the operation of the
Department. Leads and coordinates key functional services to support department
objectives and organizational goals. Integrates programs with other Inova
departments and services as necessary. Financial Management - Operationalize
financial information (budget, capital and productivity data) to achieve service
line goals. Supports the case management team to address client/family needs and
to promote quality outcomes. Strategic Relations - Collaborates with leadership,
clinical operations, clients and families to develop, monitor and achieve
service line related goals.

Inova is consistently ranked a national healthcare leader in safety, quality and
patient experience. We are also proud to be consistently recognized as a top
employer in both the D.C. metro area and the nation.

Requirements

• 3 years of relevant experience
• Bachelor’s degree in relevant field (or 4 years of experience in lieu of degree)

Nice To Haves

• Experience with analytical reporting, including gathering, analyzing, and interpreting data to support decision‑making and performance improvement
• Strong critical thinking and problem‑solving skills, with the ability to assess information, identify trends, and recommend thoughtful solutions
• Demonstrated experience supporting or driving process improvement initiatives to enhance efficiency, effectiveness, or outcomes
• Experience with marketing activities, including social media management, content creation, or digital engagement strategies
• High level of technical proficiency, with the ability to quickly learn and effectively use new systems, tools, and platforms
• Strong communication skills with the ability to collaborate and communicate effectively with leaders and stakeholders across the organization
• Ability to manage multiple priorities, adapt to changing needs, and work effectively in a fast‑paced environment

Responsibilities

• Promotes an excellent client experience by managing the best practice and client service delivery that supports optimal quality client/family, customer and population outcomes.
• Ensures compliance with policies, procedures, standards, and budgetary specifications, including time management, supply management, productivity, and accuracy of practice.
• Participates in customer satisfaction and process improvement activities to optimize program functioning and customer service.
• Participates in the interview/hiring process and provides onboarding, orientation, and training.
• Reinforces performance expectations and assists the manager/director to provide direction, feedback, and guidance to team members. Provides input to manager/director regarding team member performance.
• Demonstrates effective problem-solving and decision-making skills; serves as a change agent, resource, mentor, and role model.
• Ensures efficient office operations to include facility use; repairs; security; communications; scheduling; payroll and overall day-to-day operations.
• Manages all accounts payable functions to ensure accurate and timely payments to vendors. Ensures the accuracy of client financial information in the web-based and other databases.
• Assists families to resolve healthcare financing and billing issues including patient financial assistance programs.
• Develops and fosters relationships with community partners and members of the Inova Health System to achieve service line goals.
• Provides culturally appropriate education, resources, and referrals to the client/family to address identified needs.
• Acts as an advocate and assists the client/family to overcome barriers to access.
• Assists the clinical team in providing people-centered, high-quality services.
• Identifies opportunities and assists leadership with program development and reviews for new programs to mutually accepted performance and operational guidelines.
• Provides weekly, monthly, quarterly and annual reports, performance metrics, financial performance and outcomes to assist in program evaluation, development, and planning.
• Collaborates with colleagues and leadership to identify opportunities to optimize revenue, contain cost, improve outcomes and develop partnerships.
• Provides leadership and technical expertise in coordinating programs such as continuing education, quarterly meetings with clients, and special event coordination.
• Promotes individual professional growth and development by meeting requirements for mandatory/continuing education, skills competency, supports department-based goals which contribute to the success of the organization.
• May perform additional duties as assigned.

Benefits

• Committed to Team Member Health: offering medical, dental and vision coverage, and a robust team member wellness program.
• Retirement: Inova matches the first 5% of eligible contributions – starting on your first day.
• Tuition and Student Loan Assistance: offering up to $5,250 per year in education assistance and up to $10,000 for student loans.
• Mental Health Support: offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost.
• Work/Life Balance: offering paid time off, paid parental leave, and flexible work schedules

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 1-10 employees