Business Operations Manager (Account Ops)

Commure + Athelas • Mountain View, CA

132d

About The Position

You will play a pivotal role in our Account Operations team focusing on building out tooling, infrastructure and reporting to drive efficiency and performance for our team and our customers. You’ll partner with Sales, Operations, Product, Engineering and Finance to define, track and drive improvement in the most critical business metrics while building operational processes/dashboards/tooling for individual teams to manage their performance and key initiatives. This is an incredibly high-visibility, high-impact, high-autonomy role that will quickly expand to cover more and more emergent business problem areas (e.g. instrumenting product operations, enabling tracking for new target segments, new products and new service offerings). Successfully navigating and solving our hyper-growth challenges will lead to rapid growth in role and responsibility.

Requirements

• 2+ years experience in software or data engineering, consulting, investment banking, or in operations at a fast-paced SaaS tech company
• B. S. or M.S. in a quantitative field, such as Statistics, Applied Mathematics, Engineering, or Computer Science from a top 20 university
• 1+ year experience working with data/engineering teams and building internal tooling, dashboards and product/business KPIs
• Fluent in SQL
• Experience with Retool, Python, API & Web Scraping a bonus
• Experience driving results as an IC and working with technical teams to drive scalable architecture
• Entrepreneurial self-starter. Thrive in a fast paced environment and independently capable of seeking information, corralling resources, and delivering results without waiting for direction
• Demonstrated drive, intellectual curiosity, attention to detail, and a proven record of success.
• Ability to oversee the entire project management process, ensuring timely and qualitative onboarding and continuous improvement of our key metrics.
• Experience working cross-functionally with sales, operations, and engineering teams to address internal needs and support company objectives.
• Proficiency in documenting and developing best practices to enable incremental improvement and optimization for Internal Ops processes.
• Strong Leadership: You have solid project management skills, having managed and successfully delivered multiple, complex projects on-time and on-budget with your team
• Business Oriented: Ability to dive into an area of the business, understand business needs, and facilitate Executive decisions on improvements and best practices
• Truth Seeker: You are relentless in searching for truth, asking questions, and always seeking to understand a customer's requests
• Data Oriented: Ability to track, prioritize, and drive multiple concurrent projects to success. This position is expected to utilize data and metrics to communicate with ease
• Comfort in Chaos: You are comfortable working in an autonomous environment, can expertly prioritize and have a knack for identifying internal and external blockers.
• Experience working with customer facing teams (Sales, AM, CS) is a bonus

Responsibilities

• Build out scalable infrastructure to improve operational efficiencies, track key initiatives and directly impact top line revenue and bottom line profitability
• Contribute to the design and implementation of systems and processes that facilitate scalability and efficiency in a hyper growth environment
• Solve complex, ambiguous business problems and drive and own operational metrics (productivity, quality, scalability)
• Be responsible for owning key operational metrics, productivity is based off pushing metrics forward not time
• Engage in cross-functional collaboration with key internal stakeholders, including our Sales, Operations, Product & Engineering teams

Benefits

• Flexible PTO (pending specific geographical locations)
• medical, dental, vision, maternity and paternity leave

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Bachelor's degree
• Number of Employees: 251-500 employees