Business Operations Lead

Clasp • Boston, MA

22h • $110,000 - $135,000 • Hybrid

About The Position

We are seeking a wildly trustworthy, analytical, and proactive Business Operations Lead to serve as a "force multiplier" for our COO. This is not an administrative role; it is a strategic partnership. You will be the "control tower," keeping the COO focused and the team aligned on our most critical business outcomes.

The ideal candidate thrives in ambiguity and is an expert at "measuring what matters". You are someone who can turn raw data into simple, executive-level insights and maintain the operational rigor required to scale a high-growth startup.

Requirements

• Experience: 4+ years of experience in management consulting, investment banking, private equity, or a high-growth and/or scaled Business Operations role, where extreme detail orientation and organizational skills are key.
• Analytical Mastery: Expert-level proficiency in Excel (the COO’s "love language") with the ability to build trusted, insight-driven models. Power user and veracious consumer of agentic AI tools to scale own and team efficiency.
• Exceptional Written and Verbal Communication: Ability to take complex information and distill it into simple, executive-level narratives for PowerPoint or email. Ability to speak clearly, concisely, and persuasively in all settings.
• Elite Organizational & Prioritization Skills: An ability to keep track of dozens of follow-ups and many workstreams without dropping a ball.
• Quick Learner: Ability to listen attentively, learn quickly, and not make the same mistake twice.
• High Emotional Intelligence: A "trained extrovert" (i.e not necessarily an actual extrovert) who is comfortable navigating complexity and holding senior leaders accountable with professionalism and polish.
• Discretion: Demonstrated ability to handle the company’s most sensitive and confidential information with 100% integrity.
• The "Scrappy" Mindset: A resourceful problem-solver who can move from high-level strategy to "getting in the weeds" of a project without missing a beat.
• Deep Curiosity and Desire to Learn & Grow FAST: This role is not a 9-5, not nearly! You’ll love this role if you view this as an amazing opportunity to build something amazing with a view from the cockpit, and an opportunity to learn, stretch, and grow. If you’re doing it for prestige, compensation, or work-life balance, this won’t be a fit.

Responsibilities

• KPI & OKR Management: Establish and manage the systems for tracking Key Performance Indicators (KPIs) and Key Results (KRs) with absolute rigor and consistency.
• Operational Cadence: Facilitate executive and team meetings, ensuring agendas are clear, time is optimized, and information flows seamlessly across departments.
• Special Projects & Analysis: Lead high-stakes analytical assignments, ranging from pricing strategy pressure tests to market research and financial analytics.
• Executive Support & Insights: Translate complex data sets into polished presentations and concise bulleted insights for client-facing and all-hands decks.
• Strategic Accountability: Act as a trusted partner to the COO, identifying blind spots and providing tough, honest feedback to ensure leadership remains effective.
• Information Flow: Proactively identify and implement tools and processes to bridge communication gaps between cross-functional teams.
• Own Meeting Coordination and Follow-Ups: Pair with the COO to support meeting scheduling and logistics, and to scale, streamline, and accelerate meeting follow-ups on his behalf.

Benefits

• Competitive cash and equity compensation
• Health benefits (health, dental, & vision)
• 401k matching
• Commuter benefits
• Flexible PTO policy
• Opportunities to grow and perform in a fast-paced environment alongside a stellar team.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed