Business Operations Lead - Sales Operations

Adobe•San Jose, CA

About The Position

Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours! Position Overview The Business Operations Lead for Sales Operations & Enablement will play a critical role in ensuring the organization operates with clarity, alignment, and disciplined execution. This role anchors the business planning and operational rhythms of the Sales Ops & Enablement team—driving budget and workforce planning, operational governance, prioritization frameworks, organizational effectiveness, and performance tracking. You will partner closely with HR, Finance, and leaders across Sales Operations & Enablement to create structure, establish operating mechanisms, and ensure the organization remains focused on the highest‑impact priorities. You will help define goals, measure outcomes, and enable the team to execute with consistency and scale. This position is ideal for someone who is energized by strategic operational work, cross‑functional coordination, and building systems that help an organization run effectively at scale. Why This Role Matters This role ensures that the Sales Operations & Enablement organization runs as a coordinated, aligned, and high‑performing system. By driving planning, operational discipline, and structured execution, the Business Operations Lead enables the team to focus on the work that accelerates impact and strengthens organizational effectiveness.

Requirements

8–12+ years’ experience in business operations, organizational operations, program management, or strategic planning roles.
Experience partnering with HR and Finance on planning, budgeting, workforce strategy, and operational processes.
Strong capability in building operational rhythms, planning frameworks, and performance tracking systems.
Excellent analytical skills and comfort with building structured models, KPIs, and decision-support frameworks.
Strong stakeholder management skills and executive-level presence.
Proven ability to bring clarity, structure, and rigor to complex or ambiguous environments.

Nice To Haves

Experience within Sales Operations, Sales Enablement, or GTM Operations organizations.
Experience with OKRs, enterprise planning cycles, or business management frameworks.
Background in SaaS, Technology, or Strategy/Operations functions.

Responsibilities

Lead the operating rhythm for the Sales Ops & Enablement organization, including planning cycles, leadership reviews, performance tracking, and operational governance.
Maintain organizational priorities and ensure alignment, transparency, and accountability across programs and workstreams.
Drive goal‑setting, OKR development, milestone planning, and KPI measurement for the organization.
Identify operational gaps and opportunities; design and implement process improvements that enhance effectiveness and scalability.
Partner with Finance and HR to coordinate annual and ongoing budget cycles, forecasting, headcount planning, and workforce strategy.
Develop models, analyses, and frameworks to support resource planning, investment trade‑offs, and organizational decision‑making.
Provide leaders with timely insights that clarify capacity, spending, and resource needs.
Partner with HR to support employee engagement strategies, organizational health assessments, and team development initiatives.
Lead planning and execution for organizational activities such as offsites, planning workshops, and leadership sessions.
Foster a culture of alignment, focus, and operational excellence.
Develop and maintain scorecards, dashboards, and reporting mechanisms that track organizational performance and progress against key priorities.
Conduct operational and organizational analyses to highlight risks, opportunities, and focus areas.
Enable data‑driven decision-making through structured insights and performance reporting.
Serve as a strategic operational partner to HR, Finance, and adjacent GTM Ops functions.
Ensure alignment with corporate planning cycles, financial processes, talent programs, and enterprise operating mechanisms.
Collaborate with the Communications Lead to ensure coordination on timing and alignment for key organizational moments—without owning communications directly.
Translate organizational strategy into operational plans, workstreams, and scalable processes.
Support rollout and adoption of new programs, systems, and operating practices across the organization.
Lead change enablement activities that improve readiness, efficiency, and organizational performance.