Business Operations Associate (Special Projects)

Promise • Oakland, CA

55d • Hybrid

About The Position

Promise is seeking a Business Operations Associate to work directly with our leadership team on high-impact strategic and operational projects that drive growth, efficiency, and innovation. This role sits at the intersection of strategy, operations, and execution-ideal for someone with 2+years of post-MBA experience who thrives in fast-moving, analytical, and cross-functional environments. You'll own initiatives that touch revenue optimization, RFP automation, and internal enablement-partnering with GTM, Finance, Product, and Operations to improve how Promise scales. From building dashboards and streamlining workflows to automating complex government RFP processes and refining sales materials, your work will directly influence how Promise serves millions of people more efficiently. This is a rare opportunity to join a mission-driven growth-stage company, working on projects that blend strategic thinking with hands-on execution.

Requirements

• MBA with 2+ years of post-graduate experience in business operations, consulting, investment banking, or strategy roles.
• Proven ability to manage cross-functional projects from conception to implementation.
• Strong analytical and problem-solving skills; able to translate complex data into actionable insights.
• Excellent written and verbal communication, including experience building executive-ready materials (slides, memos, dashboards).
• Comfort with SQL, Excel/Sheets modeling, and data visualization tools (Tableau, Looker, etc.).
• Strong bias toward action - comfortable working autonomously and iterating quickly in an early-stage environment.
• Deep alignment with Promise's mission to modernize public systems for the people who need them most.

Nice To Haves

• Exposure to SaaS, GovTech, or mission-driven startups preferred.
• Hands-on experience with CRM or workflow automation tools (HubSpot, Salesforce, Airtable, Notion, etc.).

Responsibilities

• Lead and execute strategic special projects that improve company efficiency, revenue performance, and operational excellence.
• Design and automate processes for RFP responses, pricing proposals, and contracting workflows in partnership with Sales, Legal, and Product.
• Support revenue optimization through data analysis, pricing studies, and cross-functional coordination with Finance and GTM.
• Develop internal tools and materials-from board decks and investor summaries to customer-facing sales enablement resources.
• Model and track key business metrics, including pipeline velocity, deal conversion, cost efficiency, and program ROI.
• Work with Product and Engineering to evaluate automation opportunities and operational tooling improvements.
• Create executive-ready reporting and business insights that help guide decision-making across the organization.
• Act as a utility player, stepping into ambiguous areas where leadership needs leverage to get critical projects done.

Benefits

• Equity for All: All full-time employees receive stock options to share in our company's success.
• 100% Paid Health Coverage: We cover 100% of base medical, dental, and vision insurance plans for employees and their dependents.
• Hybrid Work: We collaborate in the office at least three days a week to stay connected and aligned as a team.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Social Assistance
• Number of Employees: 51-100 employees