Business Operations Associate (Rotational Program)
About The Position
We’re seeking highly motivated recent graduates who are passionate about our mission and eager to make a meaningful impact on our customers, while supporting the growth of operations. As a Business Operations Specialist, you’ll be instrumental in helping customers navigate their shopping and credit-building experiences. By analyzing customer feedback and operational performance data, you'll help identify areas for improvement and drive changes that enhance both customer satisfaction and overall operational efficiency. This role also provides a unique chance to explore a range of professional growth opportunities through rotations across various internal teams (for example: Product, Acquisition, Merchandising, Credit Card, Marketing, Compliance, People, and more). During each 10-11 week rotation, you will integrate yourself into the team, work on impactful projects, and build your professional network. You’ll play an integral role in shaping product development and process improvements, acting as a liaison between customers and internal teams. Throughout your rotations, we’ll empower you to discover your path and challenge you to elevate your contributions. Our greatest strength is our people and we’d love for you to be one of them!
Requirements
- A BA/BS degree, completed no earlier than June 2023
- GPA of 3.0 or higher
- Commitment to an in-person work environment
Responsibilities
- Deliver exceptional customer service across multiple channels (chat, email, phone), guiding users through their shopping and credit-building journey
- Drive resolution of high-impact problems across operational verticals: Core, Marketplace, Card, and Risk
- Collect and analyze customer service data to develop and implement performance improvement strategies
- Collaborate with overseas BPO (Business Process Outsourcing) partner to provide actionable feedback on customer service interactions, ensuring continuous improvement in agent efficiency, accuracy, and overall service quality
- Maintain and update internal training materials, including SOPs and operational documentation
- Help shape the future of Perpay, ensuring that we continue to exceed customer expectations and expand access to financial services for all
- Rotate through internal teams including Product, Acquisition, Merchandising, Credit Card, Marketing, Compliance, and People
- Work cross-functionally by proposing solutions to optimize operational efficiency and drive business outcomes
- Measure and communicate user friction points to the Product team and propose UX solutions
- Collaborate with Merchandising to support seamless execution of orders, pricing, shipments, and vendor coordination
- Leverage customer service expertise to manage BPO operations, setting clear performance standards to shape agent output while ensuring alignment of business goals
- Lead training for new and existing team members
- Design your career trajectory by diving into experiences that will help you draw your own map – unlocking your professional potential and aligning your passions with meaningful work
Benefits
- Meaningful compensation and equity
- Premium medical benefits (fully paid base plan, and very reasonable premium for the buy-up option)
- 4% employer 401k match
- Unlimited PTO policy
- Remote weeks around major holidays + extra holiday on weekends like MDW and LDW
- High quality catered lunch by local chefs, 3 days / week
- Gym subsidy
- Paid cell phone + plan
- Student loan repayment program
- Relocation assistance
- Generous team member discounts
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Number of Employees
51-100 employees
