Business Operations Associate (Office Administrator)
About The Position
The team supporting our Komline-Harn brand of products has been delivering the highest quality membrane treatment system for our clients over the past 50 years. Whether it’s a full design build, membrane plant retrofit, or uniquely required service, through our dedication we consistently deliver on expectations. The Business Operations Associate will oversee and optimize our office operations. Combining traditional administrative leadership with a strategic focus on process improvement and operational excellence, the Business Operations Associate will manage critical functions including order fulfillment, accounts receivable, inventory management, and payroll support, while proactively identifying opportunities to streamline workflows and enhance efficiency. As a key operational leader, the Business Operations Associate will implementing best practices and standard operating procedures that drive consistency, reduce errors, and support our company's growth.
Requirements
- Bachelor’s degree in Business Administration, Office Management, or a related field
- 5+ years of experience in office operations, administration, or a similar role
- Experience in process improvement, workflow analysis, and implementing operational best practices
- Understanding of order management, accounts payable/receivable, and office supply logistics
- Proficiency in Microsoft Office Suite and Enterprise Resource Planning (ERP) systems
- Excellent organizational, communication, and problem-solving abilities
- Attention to detail and ability to manage multiple priorities
Nice To Haves
- Experience in a multi-site or multi-brand office environment
- Familiarity with Lean, Six Sigma, or other process improvement methodologies
- Knowledge of compliance requirements for office operations
- Experience with timecard systems and payroll support
- Microsoft Dynamics 365 (D365) experience
Responsibilities
- Manage the full lifecycle of customer orders from entry and tracking to fulfillment and documentation
- Collaborate with internal teams to resolve order-related issues
- Oversee invoice processing, payments, and receipts; monitor outstanding balances, follow up on overdue accounts, and ensure accurate financial records; and support monthly and year-end closing activities
- Ensure efficient distribution of supplies by maintaining optimal office inventory of supplies and equipment by tracking usage, orders, and negotiating with vendors
- Provide accurate attendance data for payroll processing by resolving discrepancies and accurate data by collecting, reviewing, and approving employee timecards
- Assit with onboarding new employees and facilitate communication
- Coordinate general office administration such as mail distribution, document filing, and record keeping
- Analyze existing office workflows and administrative processes to identify inefficiencies, bottlenecks, and areas for enhancement
- Lead initiatives to streamline and automate routine tasks, leveraging technology and best practices to reduce manual effort and errors
- Develop, document, and implement standard operating procedures (SOPs) to ensure consistency and quality across all office operations
- Track and report on the impact of process changes using metrics to demonstrate improvements in efficiency, accuracy, and cost savings
- Foster a culture of continuous improvement by encouraging staff to suggest and participate in process optimization efforts
- Stay current with industry trends and emerging tools to recommend and implement innovative solutions for office operations
- Ensure all office activities comply with company policies and relevant regulations. Prepare regular reports on operational metrics, financial transactions, and inventory status
- Serve as the main point of contact for office vendors and service providers
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
