Business Operations Associate II

Twin Valley Telephone Inc

11h

About The Position

As Business Operations Associate II, you play a key role in accelerating organizational success by supporting the Companies in the areas of switched/special access, regulatory compliance, sales support, system support and billing/collections activities. You see that our strategic projects and initiatives are completed to reduce cost, improve productivity, increase revenue, increase margin, and remain strategically relevant. The role interprets regulations, determines appropriate compliance approaches, and develops, interprets, and modifies policies and procedures in support of business objectives. You track, monitor and report progress of key projects approved for implementation by the organization and provide general administrative support across TVFC.

Requirements

Bachelor's degree in business or related field is preferred.
Five years of similar or related experience is preferred.
Extensive knowledge of terms and regulatory requirements in the broadband and rural telecommunications industry is preferred
Working knowledge of industry CRM and mapping software such as Innovative Systems, NISC, MACC, Mapcom, etc.
Proficiency in Microsoft office productivity software (Outlook, Word, Excel, Teams, Powerpoint, etc).
Hold and maintain a valid driver’s license; driving record must meet the criteria of the company’s insurance carrier for acceptance of coverage

Responsibilities

Project management and administrative support for special projects.
Exercise independent judgement in planning, prioritizing and executing operational projects that impact cost control, productivity, revenue, and customer service
Manage customer contracts process, including drafting contracts, reviewing with Finance, submitting to clients, distributing signed contracts internally and completing the necessary reporting for sales commissions.
Process development and documentation
Develop, interpret, and modify operational policies, procedures, and workflows to improve efficiency, consistency, and compliance with regulatory and business requirements.
Foster strong relations across the company and with carriers and customers.
Assist internal organizations with administrative and project management duties surrounding process, system and network improvement projects.
Provide operational and regulatory guidance, exercising discretion in resolving issues and determining appropriate courses of action
Provide intercompany and end user billing across TVFC relevant products.
Support the company by completing other duties as assigned.
Prepare regulatory filings.
Interpret applicable state and federal regulations and determine appropriate compliance approaches for the organization
Perform budget preparation and analysis.
Perform Revenue and commission analysis and reporting.
Handle end-to-end circuit connectivity across TVFC. Consists of quotes, financial models, order receipts, construction and installation coordination, billing and collections.
Perform internal network infrastructure management tasks such as order receipts, quotes, accounts payable audits, commissions carrier relations and installation project management.
Perform mapping functions to support projects and integrations.
Identify and implement ways to improve processes and increase work-flow effectiveness and efficiency.
Assess the operational, financial, and compliance impact of system or regulatory changes and independently determine appropriate responses or recommendations.
Perform assigned end user billing, collections and data integrity tasks.
Understand and provide support for technical systems and processes
Understand and stay current on company products and services.
Understand and stay current on industry-related state and federal regulations related to job duties.
Provide internal and external customer support by answering questions related to contracts, orders, systems, projects, etc
Work with end users and carriers, proactively and reactively, to implement connectivity solutions.
Exercise judgement in resolving complex customer, carrier, or compliance issues that may impact service delivery or business operations.
Work with eligible entities, consultants and USAC to administer, manage and ensure compliance with the E-rate and Rural Healthcare programs.