Business Operations Assistant

Evs Broadcast Equipment-posted 10 months ago
Denver, CO
Computer and Electronic Product Manufacturing
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As Business Operations Assistant, you will evolve in an international environment, providing general administrative support to the sales and operations department. Acting as an interface between EVS's customers, mainly in the Americas, the company, and the sales representatives. You will also support local office responsibilities among the local team. This role currently will report to the SVP Customer Success in the region and will provide close support to the SVP/VP Sales in the region.

  • Order entry and daily follow-up for the business in the region
  • Order processing (entry from quotations, confirmation, and communication) in Dynamics 365 ERP
  • CRM data management
  • License entitlements follow-up and processing for outstanding orders and renewals
  • Act as an interface between customers, the operational back-office of EVS, and the sales representatives
  • Administration and documentation for the department
  • Writing and translation of various documents
  • Assist in the organization of internal and external meetings and seminars
  • Back office support to each salesperson
  • Prepare reports regarding operational activities of the business
  • Back-up role for Shipping & Logistics coordination in the Region
  • Coordinate quotations from forwarders and shipping companies
  • Provide harmonized codes and importation/exportation aide for shipping
  • Facilitate shipping invoices for country-specific operations
  • Inform customers of order ship dates
  • Backup for Repair/Support order processing
  • Generate quotations for parts, including appropriate tax rates for countries
  • Assist in Purchase Order reception for service incident processing
  • Process warranty and out-of-warranty orders for parts in the ERP system and shipping labels
  • Coordinate SLA parts inventory backfilling to maintain operational business
  • Manage all material expected in return from parts exchanges for service incidents
  • Handle administrative and day-to-day activities in the region
  • Handles multiple agendas, planning, and in-office administrative activities
  • Aides in the coordination of the staff travels (including Visa procedures)
  • Answers, screens, and forward incoming phone calls during business hours
  • Contributes to the ongoing process improvements of the organization to streamline the business worldwide
  • College or University degree preferred
  • Knowledge of standard systems: Microsoft Office system / Microsoft Dynamics365, Travel booking tools like Concur, and enterprise resource planning toolsets like Dynamics
  • Preferred knowledge of specialized methods and processes (shipping logistics process, customs, importation)
  • Ability to act as an expert in internal tools linked to the business operations function
  • Handles multiple department agendas, planning, and coordination
  • Sales solutions and systems
  • Fluent in English
  • Knowledge of other languages (such as Spanish, French, or Portuguese) is an asset
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