Business Operations Analyst

Grubhub

119d • $86,500 - $97,000

About The Position

Grubhub is looking for an innately curious, data-driven Business Analyst to join our Corporate and Campus Business Operations team. The Campus org helps colleges, resorts, stadiums and more improve service and enhance operations by creating a branded space in the Grubhub app. By showcasing their on-premise restaurants in a digital environment, campuses can improve labor efficiency and elevate their guest experience. The Corporate org is responsible for connecting companies to their favorite local restaurants. With group ordering, catering and corporate-friendly features like budgets, rules and consolidated billing, feeding the office has never been easier. In this role, you will use a deeply analytical approach to support projects such as expanding restaurant supply, enhancing the client experience, and optimizing strategic marketing campaigns and investments. To succeed you should approach work like an owner. You will be handed tough problems with limited context, and you’ll be expected to ask smart questions and move things forward with little additional direction.

Requirements

• Bachelor’s degree in a technical or analytical field
• 2-4 years of experience in an analytical role; start-up, e-commerce, or technology background a plus
• Strong analytical skills with an ability to dive deep, summarize, and communicate important data
• Ability to solve ambiguous problems and make sense of complex and interconnected systems
• Critical thinker with strong analytical skills (SQL, Excel, and Tableau)
• Track record of driving results on cross functional teams
• Excellent written and verbal communicator
• Comfortable working in a fast-paced environment with ambitious goals.

Responsibilities

• Leverage large, potentially messy data sets to derive insights which stakeholders across the company can leverage to capitalize on key areas of opportunity
• Identify trends and shifts in customer behavior related to the release of new programs and products, and make recommendations for improving retention
• Analyze performance of lifecycle marketing campaigns (acquisition, product marketing, CRM) to develop strategic insights informing marketing investments and optimizations
• Create reports and dashboards to inform and empower everyone on the team to make better decisions
• Drive ad-hoc analyses for cross-functional teams including Sales, Operations, Customer Success, Marketing, and Care
• Find data nuggets, trends, and other analytical goodies that help us grow faster and generate more profit.

Benefits

• Flexible PTO / PTO
• Excellent medical, dental and vision benefits
• 401k matching
• Employee network groups
• Paid parental leave
• Weekly Grubhub credit for meals
• Paid time off to support community causes.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Bachelor's degree
• Number of Employees: 1,001-5,000 employees