Business Operations Analyst

APS • Phoenix, AZ

84d

About The Position

APS is seeking a Business Operations Analyst to act as System Subject Matter Expert and to lead and coordinate metering operations across procurement, system integration, and customer support. This role is critical to ensuring operational efficiency, regulatory compliance, and a seamless customer experience.

Requirements

• Proven experience in metering systems, operations, or utility services
• Strong coordination and planning skills across technical and customer-facing teams
• Familiarity with AMI HES systems and utility workflows
• Ability to develop and enforce process improvements
• Excellent communication and problem-solving abilities
• BS/BA equivalency or an equivalent combination of four years relevant business work experience and relevant college coursework in business, information technology or a related area
• An additional two (2) years of progressively responsible experience where general knowledge and understanding of business unit operations, business unit systems, and basic knowledge of database design, structure, functions and processes and experience with database tools has been obtained
• General understanding of business unit and operational knowledge including functions, procedures, processes, and computer systems
• Ability to identify process improvement opportunities and tie functional needs to technology solutions
• Some project/team experience and ability to prioritize work
• Demonstrated analytical ability to review and analyze data, identify issues, see relationships and patterns and recommend solutions
• Experience participating in projects and identifying and resolving issues is preferred
• Proficient in PC applications including advanced skill level in Microsoft Excel, Access, and Word
• Demonstrated communication skills, both verbal and written
• Good customer service, organizational, and analytical skills and demonstrated ability to manage customer expectations
• Some knowledge of applicable federal and state laws, regulations, and standards impacting business unit business areas

Nice To Haves

• Experience participating in projects and identifying and resolving issues is preferred

Responsibilities

• Coordinate and track meter orders, deliveries, testing schedules, inventory levels, and vendor relationships
• Collaborate with APS warehouse teams to ensure timely and accurate distribution
• Plan and manage system testing, acceptance, and integration with IT systems
• Develop and improve procedures in partnership with consultants and technical specialists
• Monitor customer communications and escalate issues in coordination with Customer Experience (CX) teams
• Handle customer claims, complaints, and support access follow-ups
• Assist maintenance support teams with AMI HES overflow issues (non-communication, mismatches, lost meters)
• Report on procurement, distribution, and installation activities

Benefits

• Flex Role: This position is not required to be performed at a specific APS facility as long as adequate technology and a solid ergonomic set up are present
• Employees will have two options to choose from: APS office based or Home based

What This Job Offers

• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees