Business Operations Analyst - Sr. Professional I

Fiserv • Omaha, NE

115d • Onsite

About The Position

At Fiserv, a successful Business Operations Analyst - Sr Professional plays a crucial role in leveraging our technological expertise to help clients achieve their goals. Our analysts are experts in analyzing, conducting, planning, and preparing plans and procedures that offer operational and technical support for business operations. They work cross-functionally, building and maintaining effective relationships with internal and external partners to understand and meet business requirements.

Requirements

• 3+ years of experience in service level support/client management.
• 3+ years of experience in SLA penalty calculations and reporting.
• 3+ years of experience with Microsoft Excel and PowerBI.
• Experience utilizing AI tools for document creation and communication.
• Bachelor's degree in business administration or a related field and/or equivalent military experience.

Nice To Haves

• 5+ years of experience in business process improvement and employee training.
• 5+ years of experience with development (technology) and product management collaboration.
• 5+ years of experience managing post-release support activities.

Responsibilities

• Analyze, conduct, and plan operational and technical support for business operations.
• Interface with external and internal stakeholders for decision analysis, planning, execution, and technical needs.
• Build and maintain effective relationships with internal and external partners.
• Collect and understand business requirements for projects and translate these into technical design and implementation plans.
• Serve as a subject matter expert for Fiserv products and services.
• Collaborate cross-functionally with development (technology) and product management teams.
• Manage SLA penalty calculations and reporting.
• Create user-friendly documentation about changes and testing implications for clients.

Benefits

• Paid holidays and generous time off policies, including Recharge & Refuel time for qualifying associates.
• Free counseling through our Employee Assistance Program (EAP).
• Competitive salaries and the Fiserv 401(k) Savings Plan.
• Employee Stock Purchase Plan.
• Living Proof program for recognition and rewards.
• Medical, dental, vision, life and disability insurance options.
• Well-being resources through the Fuel Your Life program.
• Training, development, certification, and internal mobility opportunities.
• Employee Resource Groups that promote a diverse and inclusive culture.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Credit Intermediation and Related Activities
• Education Level: Bachelor's degree