Business Operations Analyst Senior

Arizona Public Service • Phoenix, AZ

87d

About The Position

APS is seeking a Business Operations Analyst, Senior to act as System Subject Matter Expert and to lead and coordinate metering operations across procurement, system integration, and customer support. This role is critical to ensuring operational efficiency, regulatory compliance, and a seamless customer experience.

Requirements

• Proven experience in metering systems, operations, or utility services
• Strong coordination and planning skills across technical and customer-facing teams
• Familiarity with AMI HES systems and utility workflows
• Ability to develop and enforce process improvements
• Excellent communication and problem-solving abilities
• BS/BA equivalency or an equivalent combination of four years relevant work experience and relevant college coursework in business, information technology or a related area
• An additional five (5) years of progressively responsible experience where strong understanding of business unit operations, business unit systems, database design, structure, functions and work processes and experience with database tools is obtained
• Demonstrated knowledge of business processes and operational knowledge including functions, procedures, processes, and computer systems
• Ability to identify process improvement opportunities, gaps, data analysis and recommended solutions which tie functional needs to technology solutions
• Demonstrated project/team experience and ability to prioritize work
• Ability to review data, see relationships and patterns, as well as possess strong analytical, communication, interpersonal and organizational skills
• Experience in managing projects and identifying and resolving issues
• Expertise in PC applications including advanced skill level in Microsoft Excel, Access, and Word
• Requires proficient knowledge of emerging practices and technologies used within the business area
• Knowledge of applicable federal and state laws, regulations, and standards impacting business areas
• Demonstrated communication skills, both verbal and written

Responsibilities

• Coordinate and track meter orders, deliveries, testing schedules, inventory levels, and vendor relationships
• Collaborate with APS warehouse teams to ensure timely and accurate distribution
• Plan and manage system testing, acceptance, and integration with IT systems
• Develop and improve procedures in partnership with consultants and technical specialists
• Monitor customer communications and escalate issues in coordination with Customer Experience (CX) teams
• Handle customer claims, complaints, and support access follow-ups
• Assist maintenance support teams with AMI HES overflow issues (non-communication, mismatches, lost meters)
• Report on procurement, distribution, and installation activities

What This Job Offers

• Industry: Utilities
• Education Level: Bachelor's degree