Business Operations Analyst- Product Operations

Whisker Labs

121d

About The Position

As a startup, we wear several hats, obsess over the front line, and execute with an owner’s mindset. This Business & Product Operations Analyst role is no different. Reporting to the Director of Product Operations, you will be a force multiplier for the team—owning the details, driving cross-functional execution, and translating business needs into clear, actionable work for Engineering. This role is both internal- and external-facing. You’ll partner closely with Product, Engineering, Programs/Operations, Marketing, and our external partners to scope problems, craft solutions, and get things done.

Requirements

• 3–6+ years in a Business Analyst, Product Operations, Project/Program Coordination, or similar role in a tech-enabled environment.
• Demonstrated ability to work cross-functionally with Product, Engineering, Programs/Operations, and Marketing; comfort collaborating with external partners.
• Customer and partner empathy; ability to translate non-technical needs into technical work and vice versa.
• Experience collaborating with Engineering and participating in Agile ceremonies; familiarity with UAT/QA best practices.
• Mastery of Jira (epics/stories, workflows, dashboards) and Confluence or similar documentation tools for requirements writing (user stories, acceptance criteria), process mapping, and backlog management.
• Excellent organization, attention to detail, and follow-through; proven ability to engage in multiple projects without sacrificing quality.
• Analytical problem-solver with hands-on skills in Excel (lookups, pivots) and comfort working with data.
• Ability to create basic dashboards or reports for stakeholders; familiarity with BI tools (e.g., Looker, Tableau, Power BI) is strongly preferred.

Nice To Haves

• Experience in insurance, utilities, IoT, or other regulated/partner-driven environments.
• Comfort with APIs/JSON and tools like Postman for lightweight request/response validation.
• Experience building stakeholder dashboards (Looker, Tableau, Power BI, or similar).
• Experience working as an admin in modern e-Commerce platforms, mobile apps, or lifecycle messaging tools.

Responsibilities

• Serve as an operational point for external partner integrations with our products.
• Manage requirements, SLAs, data exchanges/reporting, issue triage, and release readiness.
• Capture decisions and ensure follow‑through.
• Partner with Product, Engineering, Programs/Operations, Marketing, Customer Care, Fire Safety, and Finance to drive outcomes across shared projects.
• Facilitate backlog grooming and sprint planning.
• Track milestones, dependencies and blockers.
• Triage requests, align stakeholders on priorities, and translate needs into Jira epics/stories.
• Plan and coordinate UAT/QA, manage document release notes/runbooks, and ensure operational readiness for launches across teams and partners.
• Map current/future‑state workflows, write/update SOPs, maintain Confluence pages/decision logs/project artifacts, and identify automation/streamlining opportunities.
• Query and reconcile data, validate assumptions, measure impact, and create lightweight dashboards/reports for internal and external stakeholders.

Benefits

• Competitive compensation.
• Comprehensive benefits.
• Exceptional opportunities for professional development.

What This Job Offers

• Number of Employees: 11-50 employees