Business Operations Analyst - New Grad

ServiceNow•Santa Clara, CA

52d

About The Position

What you get to do in this role: Be the go-to expert for Global Talent data processes and enable your partners within various Global Talent teams such as Talent Acquisition, Total Rewards, Talent Activation & Growth, and HR Business Partners Manage master data in our core systems such as Workday, Jobvite, and Service Now platform Collaborates with cross functional business and IT teams to capture business requirements and translate them into processes and system solutions Documents implementation considerations, workflows, process maps, etc. as required. Develops UAT strategy and execution to cover testing, defect resolution and triaging Maintain standardized data definitions and globally streamlined data entry procedures Works with relevant teams to support day-to-day systems and interfaces to resolve issues related to existing solutions. Utilize strong understanding of business processes, services, and technology to identify opportunities for improvement, simplification, standardization, and automation. Participates in stakeholder communications, sends status reports by preparing materials, facilitating sessions and documenting outcomes. Develop and maintain simple to complex reports, utilizing Workday Report Writer, as well as other organizational tools and available technologies Lead the preparation and delivery of complex HR reports, ensuring alignment across deliverables, and adherence to overall global reporting strategy Create and maintain standardized real-time dashboards displaying key metrics and insights for HR and business leaders in a visually appealing manner

Requirements

Current enrollment in a full-time master's program in Computer Science or a related discipline at an accredited university.
Graduating between December 2025 - May 2026
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
Highly data-driven, analytical mindset and great attention to detail & passion for data integrity
What it takes to produce outcomes - technically astute, a solid communicator, intellectually curious, and a fast learner
Strong analytical and problem-solving skills; proficiency in Excel and data visualization tools (Snowflake and Power BI preferred).
Excellent communication and stakeholder management skills.
Ability to work independently and manage multiple priorities in a fast-paced environment.

Nice To Haves

Familiarity with enterprise tools (ServiceNow, Power Platform) is a plus.

Responsibilities

Be the go-to expert for Global Talent data processes and enable your partners within various Global Talent teams such as Talent Acquisition, Total Rewards, Talent Activation & Growth, and HR Business Partners
Manage master data in our core systems such as Workday, Jobvite, and Service Now platform
Collaborates with cross functional business and IT teams to capture business requirements and translate them into processes and system solutions
Documents implementation considerations, workflows, process maps, etc. as required.
Develops UAT strategy and execution to cover testing, defect resolution and triaging
Maintain standardized data definitions and globally streamlined data entry procedures
Works with relevant teams to support day-to-day systems and interfaces to resolve issues related to existing solutions.
Utilize strong understanding of business processes, services, and technology to identify opportunities for improvement, simplification, standardization, and automation.
Participates in stakeholder communications, sends status reports by preparing materials, facilitating sessions and documenting outcomes.
Develop and maintain simple to complex reports, utilizing Workday Report Writer, as well as other organizational tools and available technologies
Lead the preparation and delivery of complex HR reports, ensuring alignment across deliverables, and adherence to overall global reporting strategy
Create and maintain standardized real-time dashboards displaying key metrics and insights for HR and business leaders in a visually appealing manner