Business Operations Analyst - Mid Level

USAA • Phoenix, AZ

382d • $81,770 - $156,290

About The Position

The Business Operations Analyst position at USAA is a mid-level role within the Enterprise Data Management (EDM) team. The primary focus of this role is to deliver high-quality data management products and services that enable the organization to effectively manage and leverage data as a strategic asset. The analyst will oversee the development, implementation, and ongoing support of data governance, data quality, metadata management, and data integration solutions, collaborating with cross-functional teams to ensure data reliability, security, and accessibility.

Requirements

• Bachelor's degree in Science, Technology, Engineering or Mathematics (STEM) or related degree discipline is required; OR 4 years of related experience may be substituted in lieu of degree.
• 4 years of reporting and/or data management experience with accountability for complex tasks and/or projects leveraging applicable tools and languages (Example: SQL, Python, GGplot, Tableau) OR Advanced degree in STEM or related discipline with 2 years of reporting and/or data management experience.
• Demonstrated application of knowledge, skills, abilities, and technologies towards work products (Example: Querying, Data Wrangling, Report Development, Requirements Gathering).
• Demonstrated business acumen in the areas of business operations, industry practices and emerging trends required.
• Strong interpersonal and communication skills to deliver information effectively to all levels of management.
• Proven experience of collaboration with various project teams to include business and Information Technology.
• Knowledge of applicable compliance and regulatory data requirements and ability to develop, document, and maintain policy/procedures in adherence to these requirements.

Nice To Haves

• Experience with Data Management and Governance methods/solutions.
• Agile Scrum experience.
• Data Management Professional (CDMP) certification.
• Project Management Professional (PMP) certification.

Responsibilities

• Consults with the business to understand and define opportunities and recommends solutions by analyzing data and providing key insights to inform decisions.
• Provides subject matter expertise on all matters of business analytical or operational data needs.
• Works closely with enterprise and business process owners to integrate data analytics into business processes to improve business performance.
• Partners with the business and Information Technology to meet the needs for COSA data reporting, analytics and project deliverables.
• Performs advanced compilation, analysis and reporting of COSA data; delivers key insights and recommendations on data trends to inform decisions.
• Applies intermediate subject matter technical knowledge in consulting and advising business partners on ad hoc or undefined matters related to business analytics and decision support solutions.
• Identifies and pursues opportunities to utilize data delivery and business solutions techniques to optimize their contribution to resolving business issues.
• Fluidly interacts across key stakeholders to deliver and increase efficiency and effectiveness of the reporting needs.
• Applies knowledge of information systems and data infrastructure to provide business and technical guidance to internal clients and shares insights with team.
• Maintains an understanding of business processes, supporting data and applications and strategic direction.
• Acts as a liaison between business/enterprise processes and analytics team to improve delivery, value and integration of analytics into business/enterprise processes.
• Partners with technology group to define business requirements, perform user acceptance testing and implement changes.
• Assists peer analysts on technical problems.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Benefits

• Comprehensive medical, dental and vision plans
• 401(k)
• Pension
• Life insurance
• Parental benefits
• Adoption assistance
• Paid time off program with paid holidays plus 16 paid volunteer hours
• Various wellness programs
• Career path planning and continuing education assistance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Credit Intermediation and Related Activities
• Education Level: Bachelor's degree
• Number of Employees: 10,001+ employees