Business Operations Analysis - Professional

Fiserv • Coral Springs, FL

99d • Onsite

About The Position

A Business Operation Analyst at Fiserv will help drive operational excellence across client implementation and support functions. In this role you will ensure timely, predictable delivery of client requests, analyze workflows and systems, maintain governance-aligned documentation, and use data to improve outcomes for clients and internal teams. We partner with stakeholders to turn data into actionable insights and deliver measurable results.

Requirements

• Bachelor's degree and/or combined education, work or military experience.
• Experience client-facing project support, operations, or business analysis experience in a fast-paced environment.
• Experience in analytical and problem-solving skills with a focus on process improvement.
• Experience documenting process flows, user guides, or implementation plans.
• Advanced proficiency utilizing Microsoft Excel (formulas, formats, pivot tables, VLOOK-UP).

Nice To Haves

• Experience managing/manipulating large datasets.
• Hands-on experience with RPA platforms (UiPath, Automation Anywhere, Power Automate) or exposure to Intelligent Automation concepts.
• Experience with business process mapping, optimization, and change-management practices.
• Proficiency in SQL or other data-analysis tools for validating data and building reports.
• Familiarity with project management methodologies (Agile, Waterfall) and project management governance.

Responsibilities

• Communicate status, risks, and next steps to clients and internal partners to maintain transparency throughout the request lifecycle.
• Analyze client systems and operational workflows to identify gaps, streamline processes, and support successful data conversions and implementations.
• Maintain and update tracking tools, questionnaires, work estimates, timelines, and process documentation in alignment with project management governance.
• Monitor metrics (hours, costs, SLAs), produce regular reports for leadership and program reviews, and deliver client training/support during implementation and stabilization.

Benefits

• Paid holidays and generous time off policies, including Unlimited Recharge & Refuel for qualifying associates.
• Free counseling through our EAP.
• Competitive salaries and the Fiserv 401(k) Savings Plan.
• Employee Stock Purchase Plan.
• Living Proof program where you can exchange points for a variety of rewards.
• Medical, dental, vision, life and disability insurance options.
• Well-being resources through our Fuel Your Life program.
• Training, development, certification, and internal mobility opportunities.
• Employee Resource Groups that promote a diverse and inclusive culture.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Credit Intermediation and Related Activities
• Education Level: Bachelor's degree