Business Office Supervisor

Bowen Center • Plymouth, IN

314d

About The Position

The Business Office Supervisor will be a working leader who actively supports and oversees the Patient Service Representatives within their department and office. This role models excellence in patient experience, takes a proactive approach to resolving patient concerns, and ensures that staff are properly trained, and processes are in place to consistently deliver outstanding customer service.

Requirements

• High School Diploma or GED required.
• Minimum one (1) year of experience in an office setting, preferably with healthcare or supervisory experience.
• Must have a current Indiana Navigator certification or obtain it within six months of assuming the position.
• Valid driver's license and active auto insurance coverage.
• Satisfactory results from criminal and driving record background checks.

Responsibilities

• Supervise and support the Patient Service teams under the direction of the Practice Administrator, ensuring staff are adequately trained and supported.
• Responsible for reviews, time off requests, discipline, payroll, and career development.
• Demonstrate ability to staff department to optimize efficiencies and patient experience.
• Provide financial counseling to patients as needed.
• Respond to and resolve patient concerns.
• Supervise cash receipts and deposit preparation.
• Assist patients with registration and paperwork as needed.
• Other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Ambulatory Health Care Services
• Education Level: High school or GED