Business Office Supervisor

Family First Health•Columbia, PA

46d

About The Position

Family First Health is seeking a Dental Business Office Supervisor for our Columbia Dental location. As a Business Office Supervisor at Family First Health, you should have a positive and outgoing personality, excellent customer service skills, strong organizational skills, and excellent supervisory skills. A qualified Dental Business Office Supervisor should have: Strong supervisory experience Ability to build relationships with patients and employees Computer proficiency and the ability to learn new programs Previous work experience in a medical/dental practice is a plus This position is more than just a job, it's an opportunity to learn and grow with a terrific team. We're dedicated to offering trustworthy dental services and care. The Dental Business Office Supervisor position will play a large role in that. If this sounds a like a good fit, we would love to hear from you. Employee Benefits 3 Weeks of Paid Vacation per year 6 Days Paid Sick Leave Time per year 4 Personal Days per year No Late Evenings or Weekend Hours Paid Time Off on Holidays Health, Dental, & Vision Insurance Plans Short/Long Term Disability and Life Insurance 403(b) Retirement Plan Tuition Reimbursement Opportunities Attention to work-life balance Opportunity for growth and advancement And More!

Requirements

Associate degree or higher in business or a closely related field, or an equivalent combination of management/supervisory experience and related education
Knowledge of Dental Reception
Knowledge of computer software applications (Microsoft Office Applications, others)
Knowledge of grammar, spelling, and punctuation as it relates to correspondence necessary to perform essential job functions
Knowledge of basic arithmetic to make calculations, balance and reconcile figures, and make changes accurately
Excellent customer service skills
Skill in operating office equipment
Proficient keyboarding skills
Ability to critically think which means the ability to think clearly and rationally about what to do or what to believe; understand logical connections between ideas; and identify, construct, and evaluate arguments.
Ability to work in, and respond to demanding environment
Ability to communicate well and in a caring and supportive manner with individuals of all backgrounds.
Ability to work efficiently and accurately with strong attention to detail
Ability to sort and file materials correctly by alphabetic or numeric systems
Ability to establish and maintain effective working relationships with patients, employees, and the public
Ability to be organized, proactive in follow-up and follow-through, and to juggle multiple competing tasks
Strong supervisory experience
Ability to build relationships with patients and employees
Computer proficiency and the ability to learn new programs

Nice To Haves

Previous work experience in a medical/dental practice is a plus

Responsibilities

Monitor, validate and report on the accounting and billing systems of the department.
Ensures that established policies, procedures, and processes are implemented and followed at sites.
Responsible for setting up and maintaining/monitoring provider scheduling templates
Coordination of phone calls for patient scheduling - outreach/operational.
Receives daily tally sheets and formulates data into graphical records and reports on trends.
Develops/ monitors dental reception staff competencies and ensures supervisors/leads are actively assessing.
In the course of the patient visit/check-in, informs dental provider of information given by the patient or questions asked by the patient.
Ensures timely documentation and resolution of incidents and patient complaints.
Oversees inventory; orders supplies, maintains inventory, to ensure that the practice is adequately stocked.
Responsible for management of the dental reception staff and provider staff benefit time usage and verification of timekeeping for payroll purposes.
Creates and maintains monthly dental calendar of upcoming events.
Actively participates in PI initiatives and tracks trends to identify potential improvement opportunities and meets established performance goals.
Attend and actively participate in key community and organizational meetings.
Coordination and scheduling of off-site service events.
Prepare charts, inputs data for and participates in off- site service event.
Coordinates sealant, fluoridation and screening programs and other preventative and educational programs within the community.
Promotes Oral Health Education and works with other organizations to promote education.
Ensures that staff complies with all OSHA, HIPPA, dental protocols and organizational policies and procedures.