Business Office Specialist

Maricopa County • Phoenix, AZ

26d • $20 - $31 • Onsite

About The Position

Are you passionate about serving your community and providing excellent customer service? As a Business Office Specialist, you will have the opportunity to interact with customers throughout your day and assist them with the variety of services we offer at Animal Care & Control, including stray animal intakes, lost-and-found animals, licensing sales, and animal releases to their owners. As one of our champions, you will take the lead in identifying customers’ needs and guiding them through the appropriate process. We will count on your strong customer service skills to navigate the requests you receive. Don't miss out on this opportunity to support our shelter! Apply today! This position requires the employee to be in the office/field or customer-facing for all hours worked. About Us Maricopa County Animal Care & Control employees are committed to animal welfare and to strengthening the human-animal bond in our community, and we are always looking to add talented individuals to our team at either our West or East Valley Animal Care Centers. As one of the nation’s largest open-admission shelters, we work with our community to serve the animals and people of Maricopa County. Our adoptions, shelter, clinic, and animal services officer teams learn firsthand about proper care of homeless and stray animals and work hard to help find them new homes. Proud to Offer Work with a greater purpose Tuition reimbursement Exceptional work-life balance Opportunities for growth and development within Maricopa County Low-cost, high-value healthcare for you and your qualifying dependents Child care benefits, including access to our on-site center, Maricopa County Kids Club , dedicated to serving Maricopa County families Paid vacation, sick time, and parental leave Extensive wellness program, including an incentive Enrollment in the Arizona State Retirement System, a defined retirement benefit requiring a 12% monthly contribution rate that includes a 100% employer match on Day 1 Want to learn more about the County’s Qualifying and Compensation Philosophy? Follow this link to learn more! Work With Us | Maricopa County, AZ

Requirements

• Two years of experience performing office, administrative, and clerical duties
• High School Diploma or GED
• A combination of post-secondary education and/or job-related experience may substitute for the minimum qualifications on a year-for-year basis
• Candidates must be flexible and able to work weekends and holidays
• Must complete Animal Handling (Green Level) training within 90 days of start date

Nice To Haves

• Clerical experience in an Animal Care and Control type environment
• Experience with processing financial transactions
• Bilingual skills in English/Spanish

Responsibilities

• Process intakes, returns to the owner, and lost-and-found services, including animal handling
• Cultivates positive client, volunteer, and coworker relations through professional, courteous, and educational interactions
• Answers questions in person, via email, and online about lost or found pets
• Gathers and researches information, including microchips and tag research
• Make phone calls and send emails to locate pet owners
• Creates and maintains necessary animal and person records in Chameleon, performs accurate and timely data entry
• Helps customers with a variety of other transactions, including dog licensing, resource referrals and connecting pet owners to MCACC diversion services
• Conducts financial transactions by collecting fees from customers and balancing a cash drawer daily
• Runs daily reports, including but not limited to cash balancing, jurisdictions, kennel verification, kennel inventory, field and owner intakes, adoptions, due outs, fees by type, hold and notify, missing animals, and other auditing reports.
• Takes appropriate actions to ensure timely animal movement and reunifications
• Assists the public with donation drop-offs and receipts, schedules owner- surrender appointments, and provides other general services
• Stock and organize supplies, print copies, organize paperwork, maintain a clutter-free area, and do light cleaning

Benefits

• Work with a greater purpose
• Tuition reimbursement
• Exceptional work-life balance
• Opportunities for growth and development within Maricopa County
• Low-cost, high-value healthcare for you and your qualifying dependents
• Child care benefits, including access to our on-site center, Maricopa County Kids Club , dedicated to serving Maricopa County families
• Paid vacation, sick time, and parental leave
• Extensive wellness program, including an incentive
• Enrollment in the Arizona State Retirement System, a defined retirement benefit requiring a 12% monthly contribution rate that includes a 100% employer match on Day 1

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED