Business Office, Specialist

WSU Tech•Wichita, KS

About The Position

WSU Tech is seeking a Business Office Specialist to support daily financial operations that directly impact our students and community. This role is responsible for processing payments, managing third-party billing, maintaining accurate student accounts, and providing excellent customer service to students, staff, and external partners. The ideal candidate is detail-oriented, organized, and comfortable working in a fast-paced, high-volume environment while maintaining professionalism and accuracy. Overview/Job Summary: The Business Office Specialist plays a critical role in supporting the daily operations of WSU Tech's Business Office, ensuring that financial procedures and policies are observed and aiding in the smooth functioning of office activities.

Requirements

Associate Degree
At least one year of experience in accounts receivable
Ability to work independently with minimal supervision
Strong attention to detail and accuracy
Excellent written and verbal communication skills
Strong math and basic accounting skills
Ability to manage multiple priorities in a high-volume environment

Responsibilities

Receive, process, and reconcile student and third-party payments across in-person, phone, and approved online systems.
Provide professional customer service by responding to student, parent, and third-party account inquiries and resolving escalated issues.
Prepare, balance, and reconcile daily cash activity, bank deposits, and payment reports in accordance with financial controls.
Review and maintain student and third-party accounts to ensure accuracy; research and resolve discrepancies as needed.
Process refunds, invoices, miscellaneous charges, and third-party billings in compliance with applicable regulations and policies.
Conduct pre-collection and collection activities for past-due accounts and reconcile payments with collection agency reports.
Apply and release student account holds and process exceptions or adjustments in accordance with institutional policy.
Reconcile financial aid awards with student account and financial aid system records.
Maintain tracking tools and reports for special programs, pilot initiatives, and designated student populations.
Support Business Office operations through process improvement, staff training and onboarding, compliance, and other duties as assigned.
Professionally manages and resolves account-related issues with frustrated or stressed students by exercising sound judgment, maintaining a calm and respectful demeanor, de-escalating tense situations, and ensuring accurate information, policy compliance, and appropriate resolution.