Business Office Specialist Lead

Maricopa County • Mesa, AZ

2d • $21 - $33 • Onsite

About The Position

Are you passionate about serving your community and providing excellent customer service? As a Business Office Lead, you will interact with customers throughout your day and assist them with the variety of services we offer at Animal Care & Control, including stray animal intakes, lost and found animals, licensing animals, and releasing animals back to their owners. This position will also offer support to staff, assist the Business Office Supervisor with tasks, and look for ways to enhance our customer experience. This position requires the employee in office/field or customer facing for all hours worked. Don't miss out on this opportunity to support our shelter! Apply today!

Requirements

• Three years of experience performing administrative or clerical duties, including direct customer service and cash handling
• High School diploma or GED
• Candidates must be flexible and able to work weekends and holidays
• Must complete Animal Handling (Green Level) training within 90 days of start

Nice To Haves

• Experience in an Animal Care and Control type environment
• Bilingual skills in English/Spanish
• Lead experience

Responsibilities

• Administers direction, guidance, and timely coaching for Business Office Specialists in the performance of their duties and attendance, ensuring daily tasks are completed efficiently and accurately
• Demonstrates excellent verbal and written skills, including clear and effective communication with others (staff, public, volunteers) that is professional, respectful, positive, and educational. Holds the team to the same standards
• Helps customers with a variety of transactions, including animal intake, lost pet services, dog licensing, pet resource referrals, including MCACC diversion services, and general inquiries (in person and online)
• Facilitates the day-to-day operations of the Business Office, including supply needs, scheduling, accurate data entry, and opening and closing duties
• Assists in the development and delivery of training to new employees. Provides routine audits of teamwork and retraining as necessary
• Conducts research utilizing multiple tools and communication platforms to reunite lost animals with their owners. Keeps animal records up to date with findings
• Conducts financial transactions by collecting fees from customers and balancing a cash drawer daily
• Runs daily reports including but not limited to cash balancing, jurisdictions, kennel verification, kennel inventory, field and owner intakes, due outs, fees by type, hold and notify, missing animals, and other auditing reports. Takes appropriate actions to ensure timely animal movement and reunifications
• Reviews daily payment transactions to ensure accuracy and provides the Manager and Finance with discrepancy justifications and reconciliation
• Conducts animal handling as needed for intake and reunification services, including microchip scans

Benefits

• Work with a greater purpose
• Tuition reimbursement
• Exceptional work-life balance
• Opportunities for growth and development within Maricopa County
• Low-cost, high-value healthcare for you and your qualifying dependents
• Child care benefits, including access to our on-site center Maricopa County Kids Club, dedicated to serving Maricopa County families exclusively
• Paid vacation, sick time, and parental leave
• Extensive wellness program, including healthcare premium discounts
• Maricopa County participates in the Arizona State Retirement System. This defined retirement benefit requires a 12% monthly contribution rate and includes a 100% employer match on Day 1

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED