Business Office Representative, Rehab, FT, Days
About The Position
The Business Office Representative performs a variety of duties to support and facilitate business operations within the rehab department. This role provides direct customer service and clerical/administrative support, ensuring efficient patient scheduling, benefit verification, and financial management. Key responsibilities include coordinating schedules for multiple procedures and specialties, optimizing therapist productivity, following up with patients for initial visits, and educating patients on their benefits and financial responsibilities. The representative also handles authorization confirmations, claims submission, payment collection, billing inquiries, and payment posting. Additionally, the role involves triaging therapy referrals, documenting authorizations, ordering supplies, maintaining office cleanliness, submitting work orders, managing daily deposits, handling mail, maintaining a cash box, training staff, answering phones, responding to voicemails, and greeting incoming patients. All team members are expected to be knowledgeable and compliant with Prisma Health's values: Inspire health. Serve with compassion. Be the difference.
Requirements
- High School Diploma or equivalent or post high school education
- Two (2) years admissions, billing, collections, insurance and/or customer service experience
- Basic computer skills
- Knowledge of office equipment (fax/copier)
- Word Processing
- Spreadsheets
- Database
- Data Entry
- Mathematical Skills
Nice To Haves
- Registration and scheduling experience
- Familiarity with medical terminology
Responsibilities
- Coordinates the schedule for multiple procedures and specialties with rehab to best serve the patient.
- Schedules patients to best fill therapists' schedules allowing maximized productivity.
- Moves patients' appointments/providers to optimize visit volumes in a given day.
- Follows-up with non-respondent patients for request to schedule initial visit.
- Verifies patient benefits.
- Educates patients on benefits and insurance coverage for provided services.
- Calculates cost estimates.
- Ensures patients are aware of financial responsibility to increase patient satisfaction.
- Confirms authorization for services from payor.
- Maintains authorization throughout plan of care.
- Edits patient claims to ensure clean submission for payment.
- Collects payments upon delivery of care and following completion of care (via phone).
- Answers billing related questions.
- Posts payments.
- Discusses payment options and programs available to patient.
- Responds to referrals for therapy from providers appropriately triaging based on urgency.
- Screens referrals for proper location and specialty of care (e.g., neuro referral to ortho rehab).
- Documents authorization and attach to all appointments.
- Orders supplies and submits necessary invoices for payment.
- Maintains office cleanliness including submitting work orders.
- Submits work orders for broken equipment or reports to facilities.
- Submits EOD deposit and accounting information.
- Sorts and addresses incoming mail.
- Maintains cash box.
- Trains other staff on office guidelines and procedures.
- Answers phone and responds to patient voicemails.
- Answers general questions regarding therapy and treatments.
- Greets incoming patients.
- Performs other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
