Business Office Representative Clerk - Glenwood Surgical Center

SCA Health • Riverside, CA

410d

About The Position

The Business Office Representative Clerk at Glenwood Surgical Center plays a crucial role in supporting the facility's operations by performing various business office functions. This position involves managing tasks related to medical records, credentialing, admissions, billing, collections, and insurance verification, among others. The representative is responsible for scheduling surgeries, handling calls from physician offices, and ensuring that all necessary paperwork and authorizations are completed efficiently. The role requires excellent communication skills and the ability to work both independently and as part of a team.

Requirements

• High school diploma or equivalent required; Associate degree or equivalent preferred.
• Minimum three years of experience in health care and at least one year of experience in surgery scheduling procedures preferred.
• Ability to work independently as well as function within a team.
• Basic knowledge of surgery scheduling, receptionist, and registration responsibilities.
• Ability to handle stress and be flexible with hours.

Responsibilities

• Provide support to the facility by performing specific business office functions as assigned.
• Schedule surgeries in the surgery template and handle calls from physician's offices regarding patient scheduling.
• Answer phone calls in a pleasant manner and address physician offices and patient needs promptly.
• Perform pre-registration and ensure authorization is obtained from the physician's office prior to scheduled surgeries.
• Complete necessary paperwork for registration and generate information for surgical procedures using the computer system.
• Maintain logs for cancelled appointments and perform various clerical duties such as photocopying and faxing forms.
• Maintain a clean and orderly surgery scheduling area and verify all scheduled cases as soon as possible.
• Contact patients with financial responsibilities to inform them of payment policies and options.
• Document all insurance verifications and patient calls clearly in the patient's account.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED
• Number of Employees: 10,001+ employees