Business Office Manager

New Perspective Senior Living • Minnetonka, MN

400d

About The Position

The Business Office Manager (BOM) at New Perspective Senior Living is responsible for overseeing administrative functions within the community, ensuring compliance with regulations, managing employee records, and providing excellent customer service. This role is pivotal in supporting the operational efficiency of the business office while fostering a positive environment for residents and staff alike.

Requirements

• High School diploma or GED equivalent or equivalent of relative experience.
• Strong computer skills and ability to interact with a variety of electronic devices.
• Experience working with older adults in senior living, long-term care, home health or other health care setting a plus.
• Strong administrative and organizational skills.
• Ability to work in a team environment with strong communication and interpersonal skills.
• Empathy for the challenges experienced by residents, families and team members and the problem solving skill sets to support them.
• Ability to communicate effectively verbally and in writing using the English language.
• Ability to prioritize and effectively manage multiple tasks simultaneously.
• Ability to work a flexible schedule, including weekends and holidays.

Responsibilities

• Maintains compliance with applicable federal, state, and local regulations, including HIPAA and resident rights.
• Maintain community employee records.
• Ensure time submitted for bi-weekly payroll processing is accurate.
• Provide onboarding of team members and ensure completion and compliance with all training requirements.
• Train team members on the Learning Management System and all other applicable software applications.
• Captures all vendor payables in systems and maintains vendor relationships to ensure accuracy.
• Oversees collections of resident invoices.
• Supervise concierge team members to ensure that performance expectations are met and all established policies and procedures are followed.
• Screen, interview, hire, train, discipline, and terminate concierge team members.
• Provide timely performance evaluations of concierge team members.
• Assist in promoting positive Family Communication.
• Communicate and interact with residents, families and team members in a kind, respectful and effective way.
• Champion hospitality and deliver excellent customer service to residents, families, visitors, and vendors.
• Attend and participate in all required training, team meetings, online learning resources, and others as required.

Benefits

• Health savings account
• Paid holidays
• Disability insurance
• Health insurance
• Dental insurance
• Flexible spending account
• Paid time off
• Employee assistance program
• Vision insurance
• 401(k) matching
• Life insurance
• Referral program

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Industry: Nursing and Residential Care Facilities
• Education Level: High school or GED