Business Office Manager

Neuropsychiatric Hospitals•Indianapolis, IN

About The Position

The Business Office Manager is supervised by the Chief Financial officer with the responsibility to develop the Business Office department in a manner that enables the hospital to achieve its cash collection and accounts receivable goals through management of the business office staff and related functions, including billing, and collection/follow-up.

Requirements

Associate's degree in Finance or Business Administration required. Alternatively, 5 to 10 years of relevant experience in a Business Office Manager role may be considered in lieu of an Associate's degree.
Minimum of 3 years of experience in hospital admitting, billing, and collections required.
Must demonstrate expertise in analysis, decision making, autonym, time management, oral and written communication, and computer use.
Good communication and organization and interpersonal skills.
Resolve and reconcile traditional Medicare claims through the DDE system.
Good assessment skills and understanding of the insurance and managed care arenas.
Ability to function independently.
Able to communicate the hospital objectives and goals to outside individuals and referral sources.

Nice To Haves

Previous leadership or supervisory experience preferred.

Responsibilities

Directs inpatient collection efforts to meet organization and business office goals and objectives.
Ensures appropriate in-house amounts due from clients are collected prior to discharge.
Establishes and monitors collector goals and timetables.
Provides client financial counseling as appropriate to resolve account problems including disputed amounts and credit balances.
Maintains an effective exchange of account information between business office staff, other hospital departments and external agencies.
Recommend benchmarks against which to measure the performance of the business office operations.
Comply with local, state, and federal government reporting requirements.
Maintains a system of controls over billing/collection transactions
Maintains a documented system of billing/collection policies and procedures
Manages cash collection; maintains journal and receipts accurately
Ensure maximum reimbursement through measures including writing appeals on payment and billing issues and initiating retro reviews.
Assures all adjustments are posted accurately and timely; maintains administrative adjustment logs and documentation.