Business Office Manager - Home Health - Full Time

Lifecare Home Health Family•Richmond, TX

About The Position

Position Summary: Responsible for coordinating office functions in accordance with state, federal and local regulations. Provide leadership, expertise, and guidance to Agency business leaders to support company’s growth. Address and support the individual needs of employees across all offices within the Agency. May oversee more than one location within the Agency.

Requirements

Minimum of 2 years’ office experience required; healthcare environment preferred.
Excellent communication skills, ability to be flexible and work well with others.
Ability to recognize priorities in organization of workflow, evaluate workflows and plan and implement needed changes.
Self-directed and motivated.
Ability to interact positively and helpfully with Agency and Support Center personnel and contracting entities.
Working knowledge of Microsoft Office products.
Ability to maintain confidential information.
Sitting, standing, and walking are required.
Ability to always handle stressful situations in a calm and courteous manner.
Works under a variety of conditions in facilities and offices.
Available to agency personnel in person or by telephone during the Agency operating hours and possibly after hours for emergencies
Some exposure to unpleasant weather.
Home base will be at the Company Support Center
Reliable transportation and auto liability insurance.
Computer and basic office equipment.

Responsibilities

Responsible for the development, implementation, evaluation, and supervision of all business office activities to support the clerical needs of the Agency.
Oversees and is responsible for all clerical/nonclinical processes within the Agency that support clinical operations and excellence in internal and external customer service, including, but not limited to:
Supervision of Support Specialist position.
Vendor contracts.
Telecommunication needs.
Payroll process to ensure timely and accurate communication, documentation, and troubleshooting.
Data entry.
Accounts payable and related communications.
Medical and office supply ordering, stocking, inventory, etc.
Building space maintenance and related communications.
Document control.
Interface with Support Center: closing deadlines; financial and statistical reporting, etc.
Manages the physician orders tracking process ensuring compliance with timeliness, accuracy, and regulatory requirements.
Ensures timely, accurate, appropriate and customer service assured flow of communication through excellence in reception and the Agency’s telecommunication processes.
Maintains adequate stock and ensures appropriate inventory control of all medical and office supplies, forms, educational materials, etc. to meet the immediate, short term, long term and ongoing needs of the Agency.
Responsible for follow up and corrective action steps as required based on ongoing interdepartmental communication (HR; IT; Payroll; Accounts Payable; Billing; IT; etc.)
Maintains equipment by completing preventive maintenance; troubleshooting failures; calling for repairs; monitoring equipment operation.