Business Office Manager (ASC)

External Brand•Austin, TX

11d

About The Position

Under the direction of the Administrator, the Business Office Supervisor manages all aspects of the facility’s business office to include recruitment, training, evaluation and retention of business office personnel ensuring compliance with state and federal laws, policies and regulations. The Business Office Supervisor is proficient in all areas of the revenue cycle including surgery scheduling, insurance verification, cash management, coding, billing, accounts receivable follow-up and patient registration. Financial end-of-month closure and reporting will be completed in a timely manner and according to center criteria. Carries out all duties while maintaining compliance and confidentiality and promoting the mission and philosophy of the organization.

Requirements

Bachelor’s degree (B.A.) from a four-year college or university and a minimum three years’ experience running an ASC; or equivalent education and years of experience.
Demonstrated management experience in Ambulatory Surgery Centers.
Demonstrated effective interpersonal skills including verbal and written communication skills.
Demonstrated ability to effectively interact with patients, physicians, management, and staff.
Demonstrated ability to identify, analyze and effectively resolve problems.
Demonstrated ability to build teams.
Strong knowledge of healthcare billing Medicare Part B type claims.
Knowledge and experience with documentation and standards of billing.
Human Resources knowledge and experience.
Demonstrated leadership skills.
Strong ethical and moral character references.
Knowledge of healthcare regulations, accreditation, and compliance standards.
Strong ethical and moral character references
Ability to read and interpret documents such as operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers or employees of organization.
Adequate for high-level written, interpersonal, and telephone communication in American English.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
Ability to apply concepts of basic algebra and geometry.
Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
Must be able to work variable hours and flex with the surgical schedule and staffing needs.
Strong customer service skills.
Job requires specialized computer skills.
Must be adept at using various applications including database, spreadsheet, report writing, project management, graphics, word processing, presentation creation/editing, communication by e-mail and use of specialty software.
Excellent written and verbal communication and presentation skills.
Proven proficiency in financial management, which includes comprehensive understanding of insurance plans as they relate to physician practice.
Familiarity with laws and regulations related to healthcare delivery compliance.
Knowledge of various medical insurance plans and billing practices.
Knowledge of procedural and diagnostic coding.
Knowledge of human resource fundamentals and underlying laws, i.e., FLSA, ADA, FMLA, etc.
Strong analytical and problem-solving skills.
Ability to analyze and interpret financial data/reports.
Ability to engage others, listen and adapt response to meet others’ needs.
Ability to align own actions with those of other team members committed to common goals.
Excellent computer and keyboarding skills, including familiarity with Windows, MS 365.
Excellent verbal and written communication skills.
Ability to manage competing priorities.
Ability to perform job duties in a professional manner at all times.
Ability to understand, recall, and communicate factual information.
Ability to understand, recall, and apply oral and/or written instructions or other information.
Ability to organize thoughts and ideas into understandable terminology.
Ability to apply common sense in performing job.

Nice To Haves

Master’s degree in business or healthcare administration

Responsibilities

Responsible for coordinating staffing schedule for assigned area based on census, coordinates lunches and breaks, assists staff members with problem-solving.
Assists to resolve staff, physician and patient complaints.
Provides regular communication and feedback to Administrator and staff.
Speaks to and approaches others in a friendly and compassionate way.
Acts in a way that demonstrates our responsibility to be reliable and prompt.
Is open to other employee complaints.
Demonstrates a commitment to a healthy work environment by modeling the desired behaviors and encouraging those in others.
Incorporates quality improvement data and / or patient satisfaction data into center goals.
Demonstrates a clear understanding of regulations applicable to patient care and / or other center functions.
Demonstrates the ability to communicate the center’s mission, vision, values, and goals, to all staff.
Provides leadership and guidance to other leaders and staff in goal setting, problem solving, resource management, and outcome achievement.
Defines performance objectives and metrics for the office staff and hire, train, educate, and assesses the level of competence of office staff in a timely manner.
Demonstrates the ability to cope with and manage change, as well as help others do the same.
Works closely with materials manager to oversee and ensure accuracy of the accounts payable (AP) process.
Collaborates with other centers and RCM, as needed, to create systems and problem solve ongoing issues that impact center goals and / or patient care delivery.
Demonstrates fiscal accountability for center resources and the ability to achieve outcomes within allocated resources.
Promotes a positive and productive work environment by acting responsibly, satisfactorily performing job duties, and conducting oneself in a professional, courteous, and respectful manner toward fellow employees, physicians, and patients.
Relates to other people beyond giving and receiving instructions: (a) gets along with co-workers or peers without exhibiting behavioral extreme; (b) performs work activities requiring negotiating, instructing, supervising, persuading, or speaking with others; and (c) be open to receiving feedback regarding performance from a supervisor.
Follows written and oral instructions as well as complete routine tasks independently.
Completes annual compliance training on HIPAA/Privacy/Confidentiality/Non-Discrimination/Harassment/Integrity Statement and signs Agreements.
Ensures confidentiality of patient information following HIPAA guidelines and policies.
Attends training to meet requirements of the job position as needed or mandated by policies and other state/federal regulations.
Has regular and dependable attendance.
Displays behaviors, seeks outcomes, and develops skills consistent with organizational principles and behaviors.
Demonstrates commitment to the mission and goals of the Surgery Center as well as all entities associated with the Surgery Center.
Demonstrates dependability and accountability.
Maintains a professional image through proper attire, language, and conduct.
Keeps management informed of any malfunctions in instruments, equipment, and supplies.
Displays willingness to speak up about safety issues or changes in practices to enhance safety.
Supports and adheres to all company policies, including but not limited to, Surgery Center policies and procedures, OSHA, HIPAA, compliance, and Code of Conduct.
Positions that require driving while on company business must adhere to the Driving Vehicle Policy.
Follows the core competencies set forth by the Company, which are available for review on SharePoint.
The patient care requirements may include those of pediatric, child and adolescent when such patient populations are served, as well as adult and geriatric.
Maintains professional growth and development to keep abreast of the healthcare services climate, and more specifically in the ambulatory surgery field.
Maintains professional affiliations and confers with colleagues at other ambulatory surgery facilities and organizations.
Submits yearly performance evaluations and develops professional goals.
Maintains membership in professional organizations.
Seeks guidance, direction, and assistance when needed.
Performs other duties as assigned.