Business Office Manager

MBK Senior Living • Orange, CA

1d • Onsite

About The Position

At MBK Senior Living, the Business Office Manager is a part-time role responsible for overseeing and administering the community's accounting systems and human resource functions. This includes managing accounts receivable/collections, accounts payable, and management reports, as well as handling payroll, employee benefits, and maintaining employee and resident files. The manager also directs the front desk department, including hiring, training, and supervising front desk team members. This role requires close coordination with the Executive Director, Department Heads, and Corporate Office on community issues, including legal matters, worker compensation claims, and OSHA compliance. The position operates confidentially and in accordance with policies, procedures, and current federal, state, and local standards, guidelines, and regulations, while upholding MBK's Principles and Core Values. MBK Senior Living emphasizes a people-first approach, inspired by Japanese care philosophies, focusing on exceptional care, dining, and respect for residents, and fostering a supportive environment for team members' personal and professional growth.

Requirements

• High school diploma or GED
• Background clearances (as required by government regulations) is mandatory
• Complete a health screening and provide negative TB test results (must be within the last 6 months or within 7 days of employment) is mandatory
• Must have solid pc skills and be familiar with several Microsoft Office Suite software programs (e.g. Word, Excel, Outlook, Email, etc.), and other office equipment (e.g. scanners, copiers, and fax machines)
• Must be able to perform mathematical calculations in support of financial responsibilities, budget, and personnel actions
• Must be extremely discreet and able to maintain confidential data and information
• Excellent oral and written communication skills are required including the ability to speak, write and read English
• Must be able to explain and communicate information to a wide audience and at different levels of understanding, both in writing and verbally
• Must have the ability to make independent decisions when circumstances warrant, and to remain calm during stressful or emergency situations
• Must be ability to deal tactfully and professionally at all times with personnel, residents, family members, and guests

Nice To Haves

• Team Member’s degree or several years of college coursework is preferred
• Bachelor’s degree is highly desirable
• Fundamental accounting experience/knowledge is preferred
• Fundamental human resources experience/knowledge is preferred
• Prior supervisory or lead experience is preferred

Responsibilities

• Perform, administer, and oversee the community accounting functions including but not limited to accounts receivable/collections, accounts payable, and management reports (40%)
• Accounts receivable duties include but are not limited to: preparing and sending resident billing statements, tracking daily census, making bank deposits, daily changes as indicated per updated addendums, processing refunds or credits, etc
• Accounts payable and receivable duties include ensuring that accounts are up to date, outside vendors are paid timely, and other related activities
• Facilitates collections and coordinates resident move in, move out and transfer documentation
• Works with Corporate to ensure all aspects of resident billing, payment, rent, rent increases, and other related charges are submitted timely and per standard
• Perform Human Resource and Payroll duties (30%) including:
• posting job openings, coordinating interviews, background and reference checks, employee physicals, maintain employee files, assisting with FMLA or other leave occurrences
• Works with appropriate Department Head to ensure all aspects of new employee training and orientation is completed as indicated
• Coordinate all payroll functions, including generating payroll reports for department heads as indicated
• Coordinate all payroll function, including confirming hours worked with supervisors, transmitting payroll information timely for processing, tracking and reporting any labor variances or discrepancies to the Department Head and/or Executive Director
• Manages employee benefit programs including communication to employees of plan details and eligibility requirements, ensuring timely enrollments and terminations from the plans and making certain that employee deductions are recouped
• Maintain all aspects of employee files, base wages, tax withholding, wage rate, and annual or merit increases as indicated
• Maintain and update all resident, personal and insurance files as indicated
• Manage, plan, develop, organize, schedule, evaluate and direct the front desk department, in accordance with all community policies and procedures (20%)
• Hire, train, supervise and manage the work performance of the front desk Team Members
• Coordinate and work closely with Executive Director, Department Heads and Corporate Office on community issues (10%) regarding:
• any legal issues including but not limited to subpoenas, unemployment, labor and disability claims
• ensure that all worker compensation claims are managed in accordance with community policy
• maintain and update OSHA binder
• Perform other duties or special projects as assigned/requested by the Executive Director
• Responsible for ordering and maintaining office supply inventory
• Display tact and friendliness when dealing with residents, Team Members, and visitors
• Promote a spirit of teamwork and cooperation in accordance with the MBK principles and core values
• Attend morning staff meeting

Benefits

• Impacting lives and building lasting relationships
• Executing exceptional signature programs in dining, fitness, wellness, and care
• A supportive community team that encourages personal and professional growth and celebrates your success
• A fun-filled, energetic environment that's centered in hospitality and high-quality service
• Competitive salaries
• Professional development, training, and personal coaching through our Mentor, Buddy, and Executive Director in Training Programs
• Education loan assistance & scholarships
• Financial and legal services
• Team Member discounts
• Health and Wellness resources
• Rich benefits package including Medical, Dental, Vision and 401k matching up to 4%
• Childcare and eldercare assistance
• Flexible spending accounts

What This Job Offers

• Job Type: Part-time
• Career Level: Manager
• Education Level: High school or GED