Business Office Manager

Haven Behavioral Health•Philadelphia, PA

4d•Onsite

About The Position

Haven Behavioral Hospital of Philadelphia is seeking caring and compassionate people to join our team of devoted healthcare professionals. Why Haven of Philadelphia? Haven Behavioral Hospital of Philadelphia provides inpatient psychiatric stabilization and treatment to adults and older adults experiencing acute symptoms of depression, anxiety, mood swings or psychosis. Services are provided by psychiatrists, nurses, therapists and other professional staff who are dedicated to improving the quality of life of our patients. POSITION SUMMARY: Manages all Business Office and Accounting processes at the facility and acts as the liaison between the facility and corporate financial operations: Business Office (admissions, discharges, insurance/payor verification, financial counseling, charge entry, billing, collections, denials) Accounting (purchasing, invoicing, various logs) Responsible for the accuracy of the accounts receivable patient set-up. Facilitates patient evaluation and admission by providing a variety of administrative and clerical tasks. Interacts daily with Intake, Utilization Review, Nursing, Social Services, Medical Records Departments as well as the Centralized Business Office (CBO), and facility CEO.

Requirements

Bachelor’s Degree or equivalent work experience.
Minimum of three to five years of business office experience, preferably in a healthcare behavioral health setting.
Excellent math, Microsoft Excel, customer service, and communication skills.
Working knowledge of Medicare/ Medicaid and insurance verification process.
In accordance with the emergency regulation issued by the City of Philadelphia requiring hospital workers to be fully vaccinated, all employees and contractors of Haven Behavioral Hospital of Philadelphia are required to be fully vaccinated with the COVID-19 vaccine.

Responsibilities

Possesses the authority to exercise independent judgment and discretion in matters of significance related to patient financial accounting.
Acts as a member of the hospitals leadership team and meets weekly to discuss matters of significance to the operation.
Gather patient demographic information along with primary and secondary insurance coverage information through interviews with patient, family, external agencies, referring hospitals, etc.
Coordinate and communicate verified insurance information to facility staff in a legible, timely and complete manner.
Communicate denial or other pertinent account information to CBO.
Ensure admission authorization is obtained and documented per facility protocols. Perform notifications as required for patient reimbursement.
Accurately enter patient information into patient accounting system.
Use math skills to accurately calculate patient financial liability using information obtained from the verification process and insurance card(s).
Collect patient deductibles and co-insurance prior to discharge.
Process purchase requests using established procedures and vendors.
Maintain log of purchases.
Create and/or maintain other logs/spreadsheets as required by Corporate Accounting or the Centralized Business Office
Acknowledge and respond to concerns, requests and needs in a timely manner.
Interact with patients, families, vendors, staff, and all others in a respectful and professional manner.
Act within scope of authority and reports and unresolved issues quickly and appropriately.
Comply with government, regulatory, and hospital policies, procedures, and rules.
Complete other duties as assigned.