Business Office Float/ Front Desk Full Time

USPI•Columbus, IN

33d

About The Position

Pankratz Eye Institute, a leading outpatient surgical facility dedicated to providing high-quality care and service-oriented environment, is seeking a skilled and compassionate Full-Time Business Office Float/ Front Desk to join our team. As a Business Office Float/ Front Desk, you will play a crucial role in delivering exceptional patient care and ensuring smooth office operations. Business Office Float/ Front Desk at Pankratz Eye Institute Under the direction of the Business Office Manager, is responsible for covering any aspect of the business office necessary. Many duties include answering the phone, front desk reception, data entry, insurance verification, patient calls and chart scanning. Candidate will possess outstanding multi-tasking abilities, communication and teamwork as well as the ability to keep up in a fast-paced working environment. The successful candidate should be able to demonstrate previous successful/positive customer service encounters or programs. This is a full-time position working Monday through Friday, 8:00 AM to 4:30 PM. The schedule may be adjusted as needed to support departmental operations, including occasional earlier start times or overtime. No weekends or holidays required.

Requirements

Minimum 1-2 years of hospital or medical office experience preferred.
Minimum 1-2 years of billing, coding and insurance verification preferred.
Must have experience in Microsoft Office Products
Must be able to communicate verbally and non-verbally in a professional way.
Ability to use time wisely in preparing work area to meet high-paced demand.
Show a genuine desire to work and improve the facility as a whole.
Extreme multi- tasker and ability to pay close attention to detail.
Must demonstrate excellent phone etiquette and exceptional customer service skills.

Responsibilities

Verifies insurance prior to patient’s arrival, to include "Add On''s and Direct Admits"
Obtains pre-certification from insurance companies for procedures that require pre-certification.
Scheduling patients and tracking cancellations
Binder Compliance
Requests office notes from referring physician if needed for Authorization.
Calculating and Informing patients of amount due
Communicating with the Dr. office
Ensures all required forms are placed in designated areas of the patients chart
Daily preparation of charts for next day's surgeries within required deadline
Out-bound collection calls to patients regarding their medical invoice/bill answering questions and setting up payment/payment plans.
Utilization of various collection strategies and methodologies to contact consumers in order to negotiate payment in full or payment arrangements on debt within federal, state and client collection guidelines and laws.
Coverage of BOM and Front Desk as needed
Other duties as assigned by the Office Manager