Business Office Coordinator

Trinity Health • Holyoke, MA

14d

About The Position

Position Purpose: As a Business Office Coordinator, you will play a key role in supporting the financial and administrative operations of the community. This position helps ensure accurate billing, reimbursement, census tracking, collections, payroll support, and front desk coordination while promoting efficient day-to-day business office operations and living out the Mission, Vision, and Values of Providence Place.

Requirements

• High school diploma required; bachelor's degree preferred. A combination of education and experience may be considered.
• Valid state-issued driver's license in good standing and current auto insurance coverage required.
• 4-7 years of prior business office, accounting, or bookkeeping experience required; Knowledge of Medicare and Medicaid billing preferred.
• Basic to intermediate proficiency with Microsoft Office and experience with email, calendaring, and standard office equipment required.

Nice To Haves

• Previous experience working in long-term care or with older adults preferred.

Responsibilities

• Support the day-to-day operations of the Business Office, including billing, accounts receivable, personal fund accounting, and payroll support where applicable.
• Maintain accurate resident census information, verify payer sources upon admission, and communicate daily census changes to the Centralized Business Office.
• Oversee resident billing, including rent, ancillaries, credits, deposits, statements, and collection follow-up efforts.
• Receive and record cash payments in accordance with established Business Office policies and procedures; petty cash reconciliation and record keeping.
• Prepare, distribute, and track annual lease amendments to ensure timely completion and return.
• Support front desk operations, including coverage as needed, maintaining materials and handbooks, and helping ensure smooth receptionist functions.
• Assist with payroll processing for management and receptionist staff, badge programming, supply ordering, petty cash reconciliation, and other clerical support tasks.
• Partner with residents, families, community leadership, and the Centralized Business Office to support accurate records, strong customer service, and timely follow-through.
• Participate in required trainings, manager meetings, and assigned committees and special projects.

Benefits

• Paid holidays and generous Paid Time Off (PTO)
• Opportunity to get paid daily – through DailyPay
• Referral Program
• Up to $4,000 in tuition reimbursement annually!
• Discounts with major vendors; AT&T, Verizon, Ford Motor Company, General Motors, Quicken Loans, AND MORE!
• Day-1 low cost medical, dental and vision insurance plans. Enjoy lower cost medical services when you visit facilities within the Trinity Health

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees