Business Office Coordinator - Clerical Assistant - Part Time - Ludington

Trinity Health • Muskegon, MI

215d

About The Position

Ensures revenue cycle optimization by accurately verifying insurance eligibility, capturing insurance data, entering patient demographic information, collecting co-payments, and completing referrals and authorizations in a timely manner. Greets and registers patients, obtains and accurately records patient information through the registration process to ensure proper record for all services received.

Responsibilities

• Reviews 2-3 business days prior to visit the 'Eligibility and Phone List' report to verify patient information and correct discrepancies as appropriate.
• Works those patients still needing verification; noted by unverified or ineligible insurance.
• Looks up/verify co-pay amounts from eligibility screens and documents in patients account.
• Maintains payer website access for multiple payers, utilizing sites for verification required outside of PM system.
• Validates reason for visit is selected.
• Identifies self-pay patients.
• Identifies patients that need a form filled out.
• Accurately completes registration and enters patient demographics & insurance(s) into PM/EHR system.
• Scans insurance card and driver's license into Athena.
• Obtains completed consent to treat, HIPAA, and release of information forms from patient.
• Explains co-pays, deductibles, co-insurance, account balances and other payment elements to patients as appropriate; refers patients to financial services staff, as needed.
• Proactively records patient email address for patient portal registration and educates patients on usage of patient portal, and confirms patient care summary preference.
• Collects co-payments and any outstanding balances at patient check-in and check-out, as applicable.
• For provider based locations, provides Medicare & Medicaid patients with Notice of Beneficiary Co-Insurance Letter.
• Works tasks or worklists to fix any patient information that impedes the billing process.
• Performs all front office and revenue cycle assignments.
• Creates time of service batch and links to daily deposit batch.
• Reconciles balances and closes batch/drawer at end of day.
• Submits batches to designated resource.
• Verifies primary care provider (PCP) per insurances and eligibility, if required, prior to scheduling patients for office visits.
• Documents reason for visit.
• Schedules, cancels or reschedules patient appointments in accordance with office-based scheduling guidelines.
• Maintains and updates patient appointment activity to ensure that schedule is optimized.
• Greets patients and visitors professionally and warmly (with a smile) using AIDET principles.
• Ensures open communication with office staff by logging into all appropriate systems.
• Utilizes PM/EHR texting for real-time communication.
• Ensures waiting room area is neat and organized.
• Obtains authorization from insurance companies to verify PCP, PCP authorization for specialty care, etc. prior to service.
• Obtains authorizations from insurance companies for procedures, consultations, etc. prior to service.
• Scans and prints requested medical records in and out of PM/EHR system.
• Labels all documents in PM/EHR system per organizational policy.
• Collaborates with practice leadership to complete other duties deemed essential for the practice and performs other related duties as assigned.

What This Job Offers

• Job Type: Part-time
• Industry: Religious, Grantmaking, Civic, Professional, and Similar Organizations
• Number of Employees: 5,001-10,000 employees