Business Office Coordinator - Claims Specialist

Acadia Healthcare•Springfield, MO

5d•$20

About The Position

Join Lakeland Behavioral Health as a Business Office Coordinator - Claims Specialist and help make mental health care accessible for our community. In this role, you’ll support patients and families by verifying insurance, managing financial records, and providing clear guidance on benefits and obligations. You’ll assist those in need by handling financial disclosures, charity care, and payment arrangements, ensuring every patient has the support they need. By keeping accurate records, analyzing account data, and collaborating with our team, you’ll play a vital role in keeping care seamless and affordable. If you’re organized, compassionate, and committed to helping others, this is your chance to make a real difference.

Requirements

High school diploma or equivalent required.
Three or more years' experience in related field required.
Extensive knowledge and understanding of Commercial Insurance and Medicare/Medicaid required.

Responsibilities

Responsible for auditing the admission packets and for the verification of benefits along with all patient demographic information in the patient accounting system.
Financial counseling of patients and/or guarantors and collecting any out of pocket (deductibles, copays, exhausted days, etc).
Provide information to the patient and/or guarantors regarding their benefits and financial obligations.
Complete financial disclosure paperwork for patients that request assistance including verifying income and expenses.
Complete adjustment forms for any charity or administrative adjustments for approval.
Complete promissory notes for patients that request payment arrangements.
Update daily the upfront collection log, charity log, and admin adjustment log.
Review with BOD on a weekly basis.
Gather and interpret data from system and understands appropriate course of action to take and initiates time-sensitive and strategic steps resulting in payment.
Perform other functions and tasks as assigned.