Business Office Concierge & Collections Specialist

Jackson County Medical Care Facility • Jackson, MI

11d

About The Position

Jackson County Medical Care Facility is a 194-bed, Eden Alternative certified home where residents, family members, and Care Partners are actively involved in their care decisions and lifestyle choices, creating a supportive home environment. JCMCF was recognized as one of the top 400 nursing homes in the United States in Newsweek's "Best Nursing Homes" rankings for 2021, 2022, 2023 & 2024, ranking in the top 10 each year! Most recently, JCMCF has been recognized as a Bronze Quality Award winner by the American Healthcare Association (AHCA)! Our skilled nursing facility Business Office is seeking a part-time resident-focused Collections Concierge to support residents and their representatives from admission through discharge. This role blends hospitality and collection coordination with a strong emphasis on Medicaid awareness, application, and private pay collections.

Requirements

• Associate Degree and/or Minimum of two years of collections or equal experience preferred
• Proficiency with Microsoft and Organizational Software Applications
• Positive communication and customer service skills
• Ability to handle sensitive financial discussions with professionalism and empathy

Nice To Haves

• Healthcare or skilled nursing facility experience helpful

Responsibilities

• Bill, monitor, and collect private pay accounts monthly and ongoing following procedural policy, maintaining accurate collection documentation while demonstrating drive, comfort, and confidence collecting outstanding balances (statements)
• Serve as the primary financial point of contact for residents and their representatives from admission through discharge to include attending interdisciplinary staff meetings (meet w/ them at admission, ongoing)
• Coordinate, track, and follow through on all components of the Medicaid application process, including documentation and deadlines on Medicaid eligibility and financial options under the guidance of a Lead
• Cross-training to offer coverage and support for Business Office

Benefits

• Medical, Dental & Life Insurance effective Day 1 !
• Overtime for regular hours over 40 per week.
• Defined Benefit Pension plan after 8 years of service Over a $100,000 value over the course of a lifetime.
• Tuition Reimbursement up to $3,000 a year for approved courses after 6 months of service.
• Paid Time Off accrued biweekly (Based on Full-time status, Part-time status gets 50% of the below amount) 56 hours at 90 days.
• 52 more hours at 6 months
• 108 at 1 year anniversary
• 172 hours at 2 year anniversary and more hours with seniority.

What This Job Offers

• Job Type: Part-time
• Education Level: Associate degree