Business Office Associate

Lexington Medical Center

1d • Onsite

About The Position

Lexington Health is a comprehensive network of care that includes six community medical and urgent care centers, nearly 80 physician practices, more than 9,000 health care professionals and Lexington Medical Center, a 607-bed teaching hospital in West Columbia, South Carolina. It was selected by Modern Healthcare as one of the Best Places to Work in Healthcare and was first in the state to achieve Magnet with Distinction status for excellence in nursing care. Consistently ranked as best in the Columbia Metro area by U.S. News & World Report, Lexington Health delivers more than 4,000 babies each year, performs more than 34,000 surgeries annually and is the region's third largest employer. Lexington Health also includes an accredited Cancer Center of Excellence, the state’s first HeartCARE Center, the largest skilled nursing facility in the Carolinas, and an Alzheimer’s care center. Its postgraduate medical education programs include family medicine and transitional year residencies, as well as an informatics fellowship. The Business Office Associate assists patients, visitors, providers and office staff in a courteous and friendly manner. This role performs all duties efficiently and timely, while maintaining a positive patient flow, and serves as an office liaison when required.

Requirements

• High School Diploma or Equivalent
• 6 months in a related field involving administrative support and customer service activities (Experience can be substituted for successful completion of a Medical Office Administrative Assistant certificate program)

Responsibilities

• Maintain a positive attitude.
• Communicate courteously and harmoniously with persons in other departments or outside the practice, by phone, correspondence, or in-person meetings.
• Appropriately communicate information to patients of all ages (Infant, Child, Adolescent, Adult, Geriatric).
• Be responsive to all patients and office staff requests.
• Perform duties assigned by authorized personnel or as required in an emergency (e.g., fire or disaster).
• Answer and transfer telephone calls.
• Accurately and timely relay orders and messages.
• Schedule referrals.
• Schedule appointments.
• Schedule ancillaries.
• Schedule surgeries.
• Schedule hospital admissions.
• Document in medical records.
• Maintain forms and chart structure.
• Perform electronic chart maintenance.
• Manage image files.
• Perform faxing.
• Perform copying.
• Handle incoming and outgoing mail.
• Enter, verify, and correct patient demographics and insurance information.
• Obtain necessary signatures and consents as appropriate.
• Post charges and payments.
• Collect payment for office visits.
• Perform daily updates.
• Handle deposits.
• Maintain cash drawer.
• Screen and collect unpaid balances.
• Provide financial counseling when needed.
• Work accounts receivable.
• Perform precertification/authorization.
• Operate and take responsibility for general office equipment (e.g., fax machine, copier), including routine maintenance, ordering supplies, log sheets, and cleaning.
• Participate in department orientation.
• Participate in annual training.
• Maintain clerical log sheets/audits (samples, equipment).
• Perform coding for E&M/basic visits.
• Perform coding for office procedures/complex visits.
• Perform coding for surgeries.
• Perform coding for hospital services.
• Handle correspondence.
• Prepare statistical reports.
• Manage accounts payable.
• Process payroll.
• Act as a chaperone.
• Provide support and guidance for clerical policies and procedures.
• Perform all other duties as assigned.

Benefits

• Day ONE medical, dental and life insurance benefits
• Health care and dependent care flexible spending accounts (FSAs)
• Employees are eligible for enrollment into the 403(b) match plan day one. LHI matches dollar for dollar up to 6%.
• Employer paid life insurance – equal to 1x salary
• Employee may elect supplemental life insurance with low cost premiums up to 3x salary
• Adoption assistance
• LHI provides its full-time employees employer paid short-term disability and long-term disability coverage after 90 days of eligible employment
• Tuition reimbursement
• Student loan forgiveness

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees