Business Office Associate

Lexington Medical Center

18h

About The Position

Assists patients, visitors, providers and office staff in a courteous and friendly manner. Performs all duties efficiently and timely, while maintaining a positive patient flow. Serves as an office liaison when required.

Requirements

Minimum Education: High School Diploma or Equivalent
Minimum Years of Experience: 6 months in a related field involving administrative support and customer service activities
None Required Certifications/Licensure
None Required Training

Nice To Haves

Experience can be substituted for successful completion of a Medical Office Administrative Assistant certificate program

Responsibilities

Maintains positive attitude.
Has contact by phone, correspondence or in person meetings with persons in other departments or outside the practice.
Appropriate communication of information to all ages.
Responsiveness to all patients and office staff requests.
Performance of duties assigned by authorized personnel or as required in an emergency, i.e., fire or disaster.
Telephone (Answer, Transfer)
Orders/Messages - Accurate and timely relay of information
Referrals
Appointments
Ancillaries
Surgeries
Hospital Admissions
Documentation
Forms - Chart structure
Electronic chart maintenance
Image files
Faxing
Copying
Mail - In and Out
Enter/Verify/Correct patient demographics and insurance information
Obtain necessary signatures and consents as appropriate
Post charges/payments
Collect payment for office visits
Daily updates
Deposits
Maintain cash drawer
Screening and collecting unpaid balances
Financial counseling when needed
Work accounts receivable
Precertification/Authorization
Operation of and responsibility for equipment (including, but not limited to, routine maintenance, ordering of supplies, log sheets and cleaning)
Department Orientation
Annual Training
Clerical log sheets/audits
Coding
Provides support and guidance for clerical policies and procedures
All other duties as assigned