Business Office Associate

Lexington Medical Center

12d

About The Position

Assists patients, visitors, providers and office staff in a courteous and friendly manner. Performs all duties efficiently and timely, while maintaining a positive patient flow. Serves as an office liaison when required. Lexington Health is a comprehensive network of care that includes six community medical and urgent care centers, nearly 80 physician practices, more than 9,000 health care professionals and Lexington Medical Center, a 607-bed teaching hospital in West Columbia, South Carolina. It was selected by Modern Healthcare as one of the Best Places to Work in Healthcare and was first in the state to achieve Magnet with Distinction status for excellence in nursing care. Consistently ranked as best in the Columbia Metro area by U.S. News & World Report, Lexington Health delivers more than 4,000 babies each year, performs more than 34,000 surgeries annually and is the region's third largest employer. Lexington Health also includes an accredited Cancer Center of Excellence, the state’s first HeartCARE Center, the largest skilled nursing facility in the Carolinas, and an Alzheimer’s care center. Its postgraduate medical education programs include family medicine and transitional year residencies, as well as an informatics fellowship.

Requirements

Minimum Education: High School Diploma or Equivalent
Minimum Years of Experience: 6 months in a related field involving administrative support and customer service activities
Required Certifications/Licensure: None.
Required Training: None.

Nice To Haves

Experience can be substituted for successful completion of a Medical Office Administrative Assistant certificate program

Responsibilities

Maintains positive attitude. Has contact by phone, correspondence or in person meetings with persons in other departments or outside the practice. Tact is required in all communication and the employee is responsible for harmonious relationships.
Demonstrates the following:
Appropriate communication of information to all ages.
i. Infant - birth to 1 year
ii. Child - 1 year through 12 years
iii. Adolescent - 13 years through 17 years
iv. Adult - 18 years through 65 years
v. Geriatric - over 65 years
Responsiveness to all patients and office staff requests.
Performance of duties assigned by authorized personnel or as required in an emergency, i.e., fire or disaster.
Provides/Performs
Communication
Telephone (Answer, Transfer)
Orders/Messages - Accurate and timely relay of information
Scheduling
Referrals
Appointments
Ancillaries
Surgeries
Hospital Admissions
Medical Records
Documentation
Forms - Chart structure
Electronic chart maintenance
Image files
Faxing
Copying
Mail - In and Out
Office Operations
Enter/Verify/Correct patient demographics and insurance information
Obtain necessary signatures and consents as appropriate
Post charges/payments
Collect payment for office visits
Daily updates
Deposits
Maintain cash drawer
Screening and collecting unpaid balances
Financial counseling when needed
Work accounts receivable
Precertification/Authorization
Operation of and responsibility for equipment (including, but not limited to, routine maintenance, ordering of supplies, log sheets and cleaning)
General Office Equipment, i.e., fax machine, copier, etc.
In-service/Education
a. Department Orientation
b. Annual Training
Clerical log sheets/auditsa. Samplesb. Equipment
Other
Coding
E&M/basic visits
Office procedures/complex visits
Surgeries
Hospital Services
Correspondence
Statistical reports
Accounts payable
Payroll
Chaperone
Provides support and guidance for clerical policies and procedures
All other duties as assigned

Benefits

Day ONE medical, dental and life insurance benefits
Health care and dependent care flexible spending accounts (FSAs)
Employees are eligible for enrollment into the 403(b) match plan day one. LHI matches dollar for dollar up to 6%.
Employer paid life insurance – equal to 1x salary
Employee may elect supplemental life insurance with low cost premiums up to 3x salary
Adoption assistance
LHI provides its full-time employees employer paid short-term disability and long-term disability coverage after 90 days of eligible employment
Tuition reimbursement
Student loan forgiveness

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