Business Office Associate

CarMax • Jackson, MS

383d

About The Position

The Business Office Associate at CarMax is responsible for delivering exceptional customer service in a fast-paced, team-oriented environment. This role involves facilitating the sales, auction, and appraisal processes, managing cash, processing and auditing paperwork, and addressing customer inquiries. The associate plays a crucial role in ensuring smooth operations within the business office while adhering to CarMax guidelines.

Requirements

• Ability to read, interpret, and transcribe data to maintain accurate records.
• Intermediate PC skills, including proficiency in word processing and spreadsheet programs.
• Ability to prioritize and multi-task in a deadline-oriented environment with strong organizational skills.
• Ability to lift objects weighing 15-20 lbs.
• Effective communication skills, both verbal and written, for dealing with customers and team members.
• Completion of CarMax provided training as required.

Nice To Haves

• Experience in customer service or retail environments.
• Familiarity with automotive sales processes.

Responsibilities

• Assist store personnel and all store departments in their daily functions while adhering to CarMax guidelines.
• Provide customer service by greeting customers, balancing overflow traffic, and answering customer questions.
• Process paperwork associated with retail/wholesale automobile sales, including printing daily reports and maintaining deal jackets.
• Contact finance companies regarding contracts and obtain required information for registration and/or titling.
• Process auction sales, dealer registration, and appraisal lane purchases, including collecting titles and obtaining signatures from customers.
• Manage multiple pay types, including receiving and counting money, preparing deposits, and handling the safe with security considerations.
• Process paperwork affiliated with the state DMV, including submitting necessary paperwork for vehicle title and registration.
• Mentor new Business Office Associates and train other store departments on Business Office processes and procedures.
• Perform clerical responsibilities such as copying, filing, and data entry into Microsoft Excel and proprietary systems.
• Answer a multi-line phone system, responding to callers' needs and directing calls appropriately.

Benefits

• Competitive salary and performance-based bonuses.
• Comprehensive health insurance plans.
• 401(k) retirement savings plan with company match.
• Paid time off and holidays.
• Employee discounts on vehicle purchases and services.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Motor Vehicle and Parts Dealers
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees