Business Office Associate

CarMax • Plano, TX

397d

About The Position

The Business Office Associate at CarMax is responsible for providing exceptional customer service in a fast-paced, team-oriented environment. This role involves facilitating the sales, auction, and appraisal processes, managing cash, processing and auditing paperwork, and addressing customer inquiries. The position requires adherence to CarMax guidelines while ensuring a positive customer experience.

Requirements

• Ability to read, interpret, and transcribe data to maintain accurate records.
• Intermediate PC skills, including word processing and spreadsheet programs.
• Ability to prioritize and multi-task in a deadline-oriented environment with strong organizational skills.
• Effective communication skills for dealing with internal and external customers, both in person and over the phone.
• Ability to lift objects weighing 15-20 lbs.

Nice To Haves

• Experience in customer service or retail environments.
• Familiarity with automotive sales processes.

Responsibilities

• Assist store personnel and all store departments in their daily functions while adhering to CarMax guidelines.
• Provide customer service by greeting customers, balancing overflow traffic, and answering customer questions.
• Process paperwork associated with retail/wholesale automobile sales, including printing daily reports and maintaining deal jackets.
• Manage multiple pay types, including receiving and counting money, preparing deposits, and handling the safe with security considerations.
• Process auction sales, dealer registration, and appraisal lane purchases, including collecting titles and obtaining necessary signatures.
• Mentor new Business Office Associates and train other store departments on Business Office processes and procedures.
• Perform clerical responsibilities such as copying, filing, and data entry into Microsoft Excel and proprietary systems.
• Answer a multi-line phone system, responding to callers' needs and directing calls appropriately.

Benefits

• Comprehensive training programs.
• Opportunities for career growth and development.
• Diversity and inclusion initiatives.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Motor Vehicle and Parts Dealers
• Education Level: No Education Listed
• Number of Employees: 10,001+ employees