Business Office Associate - Lead

CarMax•Kenosha, WI

8d•Onsite

About The Position

CarMax, the way your career should be! Peer leader to Business Office Associates, responsible for processing and auditing paperwork associated with sales, leading self and others through daily business requirements, cash management, and providing exceptional customer service.

Requirements

Work requires ability to: Create and maintain a positive work environment
Perform supervisory tasks (preferred experience: 3 years of customer facing work; 1 year of supervisory work)
Delegate effectively
Follow up
Make decisions using independent and sound judgment
Resolve customer and associate issues
Read, interpret and transcribe data in order to maintain accurate records
Understand numeric filing system
Use word processing, spreadsheet and other programs, displaying intermediate PC skills
Multi-task in a high energy, fast-pace work environment, leading self and others through prioritization of changing daily business needs.
Lift objects that weigh as much as 15-20 lbs
Speak and listen effectively in dealing with internal and external customers in person and over the phone
Complete CarMax provided training on the functional areas of the Business Office, allowing for cross-training and full coverage of Business Office

Responsibilities

Mentors Business Office Associates, assisting them with development and training
Assists store personnel and all store departments in their daily functions while adhering to CarMax guidelines
Participates in the rotation of the “Manager on Duty” role – responsible for delegating and directing the business office work flow, answering questions related to transactions, handling customer issues/concerns and following up on delegated business office work tasks
Delegates and follows up on various Business Office tasks
Provides customer service by listening, answering customer questions and explaining paperwork process
Processes paperwork associated with retail automobile sales including printing daily reports, maintaining deal jackets, contacting finance companies regarding contracts, obtaining required information regarding registration and titling, and auditing completed paperwork
Processes paperwork associated with an appraisal lane purchase including title collection calls and follow up, obtaining proper paperwork and signatures from customers and sending appropriate documentation to Corporate for funding of drafts
Manages cash including receiving and counting money, distributing funds, preparing deposits and handling of the safe with considerations to security
Processes paperwork affiliated with the state DMV. This includes submitting paperwork necessary to title and register a vehicle for a customer after the sale
Clerical responsibilities including copying, filing and answering phones
May assist in hiring process by attending job fairs and performing interviews in partnership with a manager